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I am absolutely blessed to have managed to get a full refund on my car 1 year in!!!!!

They have authorised a full refund for my car today. Honestly the worst customer service I have ever had to endure. It was horrific and an absolute fiasco. The factory literally refused to fix the manufacturing problems with my car. Despite still asking for more time and offering...

I do not think there will be future editions of the V6 manual. I am having issues with a early build Lotus Emira which ideally would need to be replaced. However when I enquired about building me a brand new one. Lotus Customer Service said they were not building anymore V6 manuals. Once they...

Lotus are trying to avoid giving me a refund at all costs. They are trying to propose that my car is sent from Hethel to Lotus Glasgow where I bought it from to complete the repairs with a view to giving me compensation. Lotus Glasgow would need another 2 months to sort. They definitely do...

Been on the phone to them today. After 4 months.... They want even more time to resolve the manufacturing issues and paint problems. They are refusing to provide a deadline. As a goodwill gesture the wish to give me a "Luxury Lotus Hamper" (which is out of stock) For all the inconvenience...

Reflecting on my 4 months wrangling with Lotus HQ. The bottom line is they DO NOT want to replace rear quarter panels. They just do not have the infrastructure to sort it promptly by replacing the Rear Quarter Panel. I will be getting the motoring ombudsman involved tomorrow because I have...

I agree with you guys tbh. It's just HOW the issues are resolved by Lotus HQ is what matters to me. It's just the dreadful customer service experience which pushes you over the edge. I still think it is the best looking car you can buy in a £110k budget

This is where the issue begins. Lotus Silverstone will want to opt to have the rear quarter sanded and resprayed. They did this without my consent, because it probably made sense to THEM as my door was being replaced and paint blended. Replacing the quarter panel entirely is a laborious job...

Update on my Lotus Emira: After 4 months of paint issues and being left with Lotus HQ to resolve the matter..... They called me today to inform me that they have given up. They wish to offer me a replacement Lotus Emira. Very disappointing given that they took my car back to the factory to...

It's really strange. Because I bought mine from Lotus Glasgow with 2k miles, on one hand Lotus HQ are saying that they cannot authorise a refund. Then Lotus Glasgow are saying that they cannot get involved with a refund because they have not been involved in the issues the car has had. I have...

Yikes at the door! I am still battling with Lotus HQ. In the end my car was taken back to the Lotus Hethel Factory. It's been nearly 4 months without my car now. I have had no updates with regards to what they have done to my car in the end despite it supposed to returned to me this week. It's...

This is my garage set up..... Fits very easily into a single garage. JUST REMEBER TO FOLD YOUR SIDE MIRRORS IN!!!!

This was my driver's door

I have had a very good chat with someone who knows people high up at Lotus HQ. It is a massive issue that is affecting dealerships and risking refunds nationwide in the UK. Lotus Customer Service's strategy is the massive hindrance because they are trying to satisfy customers by offering...

I dont think the issue is entirely software related. I have had 3 updates on mine and never had this issue. There definitely more to it.

Unfortunately my experience with Lotus has been an absolute fiasco. I thought with geely involved they would have stepped up their game. Let's be honest the issues my Emira has is embarrassing for an £80k car Lotus are a treading a fine line on being investigated for exercising poor Quality...

I'm in a good mind to take them to court. Lotus HQ seem to think it's okay to have nearly 50% of your Emira resprayed and even alluded to it not affecting the cars resale value. As you could imagine, I am fuming. The escalation team are very reluctant to offer any ideas in how to resolve my...

My car is now at Lotus Silvertone for 9 weeks and stranded. It has a paint blistered door replaced with a new panel which was fair enough. Whilst at the bodyshop they found that the rear fenders on both sides had paint blistering. Rather than consult me and let me mull over my options... They...

I think that runs through both us as consumers and Lotus HQ given how my experience is transpiring. They act like it's normal and acceptable 🤦

I am sure we shall be able to upgrade this in the future!!!!!

My newest paint bubbles surfaced after nearly 1.5 years

I believe KitKat is spot on with regards to this issue. I have looked into the material composite and manufacturing process and this simple conclusion is very accurate. The panel is DEFECTED if bubbles are present. Sadly with regards to the Lotus Warranty Team.... I feel all warranty repairs...

That literally compromises how much you can use the car. Very frustrating. Lotus HQ are literally avoiding nowadays. No emails or calls returned at this point

What issue do you have if you do not mind me asking?

I completely agree with you with regards to the cars look etc It takes the biscuit the my wifes local MINI garage and their customer service always impresses me. It signals to you how bad you are being treated

I've been 6 weeks without my car now. It gets tiring being treated like it your fault that a brand new car has these embarrassing issues. Lotus Customer Service is classless. It's like their measure of success is how much they can leave you hating them and regret buying a Lotus Emira. I own...

I am going through hell at the minute! But my car is 1.5 years old So God Knows! I love the emira and how it drives. I have unfortunate paint work issues. However, Lotus Customer Service is a deal breaker for me. They lack so much class in how they operate. dYou hardly get an email returned...

Thanks Wonza!!!!! You've been spot on all along.... the response I had today infuriated me! Here is some of it "The necessary repairs have been meticulously executed by our skilled Lotus centre staff, following the precise directives of the warranty team to restore the car to its optimal...

It all feels like a conspiracy...cover up job I was never privy to knowing where exactly the blisters were on the rear quarter panel. Everything was managed without any communication. Now I am supposed to be happy with a panel that will inevitably Fail.

UPDATE Lotus HQ have been stringing me along for 2 weeks telling me that they would get this issue sorted properly... They agreed that the Rear Quarter Panel should be replaced with a new panel from factory. SHOCKING EMAIL TODAY Well well well!!!! Email from LOTUS HQ informs me OF VERY GOOD...

That's the spec I own!!!!! You have good taste 🫡

I am holding fire till proper carbon bits are available for the inside too... Then fit them all in one go 😀

QUICK UPDATE Lotus CS called me AM this morning and were more willing to replace the Rear Quarter Panel. They are not committed to it as of yet because the Lotus Warranty Team would have to approve it. I made it clear to them today that under NO CIRCUMSTANCE my car should be painted at a...

UPDATE Got in from work not long ago.... Thanks for the message! I read through it all properly, it has really helped!

Baby supercar Purely because of its power at 400HP

That was my next move as well! Minus the spoiler....! This is the only true solution for the problem at hand I feel. I dont quite understand the unwillingness to recognise that the problem lies with the manufacturer of these body panels in France. It's unacceptable to be left without my...

I think the Ferrari F8 Tributo is the ultimate car for me Looks phenomenal!

I dont think it's a nice problem for car owners or Lotus HQ to encounter But our cars should be rectified with best interests of the customer in mind