So I think of myself as a pretty chilled customer , placed deposit on my emira day after the reveal and received it may 2023
Since I’ve had it, I’ve had AA out due to a non start issue which I then gave back to lotus for a software update which should have fixed it
Needless to say it didn’t
I get the engine warning reduced power etc about once every 6 weeks , lasts a couple of day with eml on then resets
Every 10ish weeks I get the won’t start issue (I now keep a 10mm spanner kept in boot to disconnect / reconnect battery )
Every so often I get the auto hold needs attention but tbh pay no attention to that one it seems to clear itself
Seem to get “no key in car” warning daily now, when the keys in the car - just unlock it again and it clears
DAB radio reception is very poor - I’m guessing poor connection to the aerial
Car play connection has to be done every journey
Various recalls are due ? (Based on info here , I’ve not been notified by lotus of any ?)
Now even with the above I’m enjoying the car (when possible) but am a little dismayed by so many problems in a new car (ie lack of faith I can take it in a decent trip and it starting / working correctly )
So forward to Jan 2024 and its first service is due (still on its original oil, which makes no sense to me) so I book it in - at the time was informed servicing is very busy so service was booked for 3 weeks time
Few days later I get a call from servicing to say they’ll need it for more than 1 day due to various “campaigns” for the car ???? - no problem with this as it’s not my only vehicle
Now this afternoon the day before it’s due in, I received a call to say could I rebook for a later date as they’re very busy - I refused as car needs fixing and recalls imo
At which point I’m informed ok we will have to keep the car for at least 2 weeks as too busy to look at it
Am I being unreasonable expecting
A) the car to work - correctly
B) notifications from service departments or lotus regarding updates , recalls etc
C) more than 12 hours notification if the service department has a backlog of 2 weeks
Is there anyway to complain / escalate these issues ?
I get the feeling servicing don’t care cause prob not getting paid (enough?) by lotus for updates / recalls but that’s not my problem ,
I feel like lotus don’t care cause the cars purchased they’ve got what they want
It’s a shame cause it’s spoiling the experience/ enjoyment of having a new car , and really changing my opinion of ever purchasing another lotus -I’m guessing not all makes new sports cars this unreliable, with non existent customer service, and unbookable servicing from the specified dealership?
Since I’ve had it, I’ve had AA out due to a non start issue which I then gave back to lotus for a software update which should have fixed it
Needless to say it didn’t
I get the engine warning reduced power etc about once every 6 weeks , lasts a couple of day with eml on then resets
Every 10ish weeks I get the won’t start issue (I now keep a 10mm spanner kept in boot to disconnect / reconnect battery )
Every so often I get the auto hold needs attention but tbh pay no attention to that one it seems to clear itself
Seem to get “no key in car” warning daily now, when the keys in the car - just unlock it again and it clears
DAB radio reception is very poor - I’m guessing poor connection to the aerial
Car play connection has to be done every journey
Various recalls are due ? (Based on info here , I’ve not been notified by lotus of any ?)
Now even with the above I’m enjoying the car (when possible) but am a little dismayed by so many problems in a new car (ie lack of faith I can take it in a decent trip and it starting / working correctly )
So forward to Jan 2024 and its first service is due (still on its original oil, which makes no sense to me) so I book it in - at the time was informed servicing is very busy so service was booked for 3 weeks time
Few days later I get a call from servicing to say they’ll need it for more than 1 day due to various “campaigns” for the car ???? - no problem with this as it’s not my only vehicle
Now this afternoon the day before it’s due in, I received a call to say could I rebook for a later date as they’re very busy - I refused as car needs fixing and recalls imo
At which point I’m informed ok we will have to keep the car for at least 2 weeks as too busy to look at it
Am I being unreasonable expecting
A) the car to work - correctly
B) notifications from service departments or lotus regarding updates , recalls etc
C) more than 12 hours notification if the service department has a backlog of 2 weeks
Is there anyway to complain / escalate these issues ?
I get the feeling servicing don’t care cause prob not getting paid (enough?) by lotus for updates / recalls but that’s not my problem ,
I feel like lotus don’t care cause the cars purchased they’ve got what they want
It’s a shame cause it’s spoiling the experience/ enjoyment of having a new car , and really changing my opinion of ever purchasing another lotus -I’m guessing not all makes new sports cars this unreliable, with non existent customer service, and unbookable servicing from the specified dealership?