UK Customer care phine number and live chat not working

[SJW]

I have been trying to contact UK custimer care via the +44 (0) 3300948047 number. For days now the number is not answered and the numerous call back messages are ignored. I also noticed the "live Chat" at customer care is disabled.

Does anyone have any information on what is going on at Lotus UK?

Frustated (not for the first time!) owner

 

[Whitey]

I’ve sent you a PM

 

[Orchardbike]

I’ve been trying to get an update for 3 weeks. No answer to emails and no answer from the phone line.

 

[RPM06]

Same here! Sent an email and did get a response after about a month but only after I sent a stroppy email saying how discourteous they were. They had the nerve to invite me to “reach out” to them but when I rang I was number 1 in the queue for about 40 minutes and then made the mistake of pressing for a callback that’s never happened. I replied to their email asking them to ring me because I couldn’t ring them and haven’t heard from them since. They really are abysmal.

 

[Orchardbike]

In the last month, I’ve sent 5 emails to Lotus Customer and had no reply. I sent 5 emails to Lotus Escalations and had no reply. I rang Lotus Customer care 4 times and hung on for over 30 minutes each time and eventually it goes to an answerphone. I’ve also sent 2 registered letters sent to Matt Windle and again, no response.

 

[EspritGuy]

In the last month, I’ve sent 5 emails to Lotus Customer and had no reply. I sent 5 emails to Lotus Escalations and had no reply. I rang Lotus Customer care 4 times and hung on for over 30 minutes each time and eventually it goes to an answerphone. I’ve also sent 2 registered letters sent to Matt Windle and again, no response.

Shockingly disappointing....
They seem to have learned nothing in the last 3 years.

 

[DerTheDer]

Or its a company that has let go most of the customer service staff because the leadership can read the writing on the wall. Although Lotus customer service has always been bad, I was hoping it would pick up once they actually have cars on the road.

 

[SJW]

Or its a company that has let go most of the customer service staff because the leadership can read the writing on the wall. Although Lotus customer service has always been bad, I was hoping it would pick up once they actually have cars on the road.

I don't think this bodes well for Lotus resolving the numerous issues customers have. I've never known it this bad.

 

[Orchardbike]

From December last year I spoke to them numerous times and they responded to emails. This continued until a month ago and then radio silence. Something changed around the start of April. I thought they’d blocked me, but it seems like other people have experienced the same.