Recent content by Lots_Of_Trouble

Ok,where and how? Take my money

I took mine off autotrader yesterday,was on for over 2 months at 80k-i got 2 calls 😂 Good news I gave it back to Lotus in the end,my nightmare waiting for my car has come to an end. I'll be back in a few years when they sort their act out.

Exactly this. I've said to them,I'll be back in a few years when I hope you are a better set up,your internal communications have improved and your new relationship with the dealers has established better. But for now,it's an absolute headache I can do without. I'm looking at lesser cars just...

Mines up,for this reason: When the car works,it's is phenomenal and I adore it,but when it goes wrong or when it goes in for a recall,that's when the real circus act from Lotus Customer service kicks in. I have been without my car for Iver 3 weeks now,they still haven't worked on it. Today is...

I agree,Rybrook are great. Silverstone were just rude and obnoxious hence why I changed to Rybrook. It's HQ and CS that are the issue here

Trust me there's no shame here. I'm pissed off with the company and happy to air it. I love the brand,I love the car what I don't love is time wasters and people that can't organise a simple task

Yep,spoken dozens of times to HQ after the issue and they were the ones that set the date for pick up,weeks in advance,they knew it was happening. Dealership rang Me up and said parts were in,they were the ones that made me aware that Lotus were changing the seatbelts and had asked. They were...

Sure, first let me point out as I always have,I am a massive fan of the car,when trouble free,I love it. It's the service and incompetence of Lotus that comes with it that grinds my gears and has driven me to this decision. Lotus Rybrook Solihull have it,but they are not the problem,its HQ and...

Today I was told by Lotus that I cannot receive my car back from them until they get their seatbelt parts in stock. For context,the breakdown issue I had at a petrol station was nearly 6 weeks ago,Lotus fooled around with collection,even sending a van,yes a VAN,to pick it up one time. They...

I'll definitely have another one down the line,I think it will be best to let them iron out their new structure and minor issues with the car first before I reinvest into one . I will not bash the car at all,when it works it is fantastic in every way. It's just not been a good experience so...

Purely to do with the customer service experience and disconnected between hq and the network, they can't organise a p!$$up in a brewery, I won't go into details why. Just had enough of not having the car and confidence in it. When it works,it is fantastic. When there's an issue,I just dread...