Recent content by Yas.totti10

I am absolutely blessed to have managed to get a full refund on my car 1 year in!!!!!

They have authorised a full refund for my car today. Honestly the worst customer service I have ever had to endure. It was horrific and an absolute fiasco. The factory literally refused to fix the manufacturing problems with my car. Despite still asking for more time and offering...

I do not think there will be future editions of the V6 manual. I am having issues with a early build Lotus Emira which ideally would need to be replaced. However when I enquired about building me a brand new one. Lotus Customer Service said they were not building anymore V6 manuals. Once they...

Lotus are trying to avoid giving me a refund at all costs. They are trying to propose that my car is sent from Hethel to Lotus Glasgow where I bought it from to complete the repairs with a view to giving me compensation. Lotus Glasgow would need another 2 months to sort. They definitely do...

Been on the phone to them today. After 4 months.... They want even more time to resolve the manufacturing issues and paint problems. They are refusing to provide a deadline. As a goodwill gesture the wish to give me a "Luxury Lotus Hamper" (which is out of stock) For all the inconvenience...

Reflecting on my 4 months wrangling with Lotus HQ. The bottom line is they DO NOT want to replace rear quarter panels. They just do not have the infrastructure to sort it promptly by replacing the Rear Quarter Panel. I will be getting the motoring ombudsman involved tomorrow because I have...

I agree with you guys tbh. It's just HOW the issues are resolved by Lotus HQ is what matters to me. It's just the dreadful customer service experience which pushes you over the edge. I still think it is the best looking car you can buy in a £110k budget

This is where the issue begins. Lotus Silverstone will want to opt to have the rear quarter sanded and resprayed. They did this without my consent, because it probably made sense to THEM as my door was being replaced and paint blended. Replacing the quarter panel entirely is a laborious job...

Update on my Lotus Emira: After 4 months of paint issues and being left with Lotus HQ to resolve the matter..... They called me today to inform me that they have given up. They wish to offer me a replacement Lotus Emira. Very disappointing given that they took my car back to the factory to...

It's really strange. Because I bought mine from Lotus Glasgow with 2k miles, on one hand Lotus HQ are saying that they cannot authorise a refund. Then Lotus Glasgow are saying that they cannot get involved with a refund because they have not been involved in the issues the car has had. I have...

Yikes at the door! I am still battling with Lotus HQ. In the end my car was taken back to the Lotus Hethel Factory. It's been nearly 4 months without my car now. I have had no updates with regards to what they have done to my car in the end despite it supposed to returned to me this week. It's...

This is my garage set up..... Fits very easily into a single garage. JUST REMEBER TO FOLD YOUR SIDE MIRRORS IN!!!!

This was my driver's door