I got a NEW car with USED keys ??

Emirahouston · Mar 20, 2024

UPDATE:
ok I gotta give credit when credit is due.

I contacted Lotus directly last night and this morning the service manager from Lotus of Dallas called me and told me that they can see from the photos they have on file that the keys were damaged between the time the car left the dealership and arrived to me so they are getting me 2 brand new keys

so props to Lotus for being so quick to take care of the problem and Gio at Lotus of Dallas for taking care of the problem ASAP and making it easy for me (they will schedule programming at Lotus of Houston).

I’ve not had the smoothest transaction with Lotus of Dallas but Giovanni at Service there has been absolutely A+, super professional, super responsive and went out of his way to help with issues that were not even his to deal with with

ORIGINAL POST:
Am I being too picky here ? I just took delivery of new Emira and look at BOTH keys… they are all scratch up and banged up and have obviously been dropped multiple times… I’m gonna call the dealer tomorrow … what would you do?

driv300mph · Mar 20, 2024

Yep... have them replaced

Time2Fly · Mar 20, 2024

Honestly I'd have said something right then.

Rupes · Mar 20, 2024

Emirahouston said:
I’m going to try but given my experience with Lotus of Dallas so far … I doubt it will be a smooth process … it’s frustrating

Did you buy their optional (not optional) key fob protection package at the time of delivery? If not, you’re out of luck.

driv300mph · Mar 21, 2024

Rupes said:
Did you buy their optional (not optional) key fob protection package at the time of delivery? If not, you’re out of luck.

There's a keyfob protection plan? My keys came from Lotus of Dallas and were in excellent condition. I enjoyed working with them

Subw00er · Mar 21, 2024

Man those Texas and FL dealers really sound like a piece of work! Those were clearly thrown and not caught on pavement. That would tweak the hell out of me. Its a $100K premium car not a yugo. Go get them replaced.

If they end up being aholes, you can take it to any jeweler and he can buff it smooth for you. Its metal right? (my car is incoming so I'm not sure.)

Eagle7 · Mar 21, 2024

Should have taken a photo of them right there at the dealer. They're going to claim you did that after you took possession and left the lot.

Emirahouston · Mar 21, 2024

They delivered to the car to my house and the keys were in the cup holders and the car left on after he dropped it off the truck. I did not notice until I pulled up in the garage , took the keys out of the cup holder and was trying to separate them then keep the spare separated from the main key. And I was never offered any protection plan on fobs which they should actually have IRL since it looks like they like to self destroy rather quickly!

Nick in Sydney · Mar 21, 2024

Suspect they have given you keys from one of their demonstrators and swiped your new ones!!

NicolasB · Mar 21, 2024

Rupes said:
Did you buy their optional (not optional) key fob protection package at the time of delivery? If not, you’re out of luck.

Apparently people aren't picking up on the sarcasm here

DF_Toronto · Mar 21, 2024

I’d insist on getting those replaced, it would bother me and they shouldn’t be damaged. On that subject has anyone had any luck finding a FOB holder? The only ones I’ve found are on alli, there seem to be some in Japan but I would have no idea how to order as they say to call them when you translate and I don’t speak Japanese

.

LOTUS EMIRA用オリジナル・レザー・キーケース – Witham Cars Diary

Rupes · Mar 21, 2024

NicolasB said:
Apparently people aren't picking up on the sarcasm here

I know - sorry folks, there is no key fob protection plan, nor should there be. It was a joke about Dallas requiring either PPF or ceramic coatings at the time of delivery.

Aero · Mar 21, 2024

Rupes said:
I know - sorry folks, there is no key fob protection plan, nor should there be. It was a joke about Dallas requiring either PPF or ceramic coatings at the time of delivery.

They required it be done or no sale? Have to be done by their people as well and their set prices?

Davebeats · Mar 21, 2024

DF_Toronto said:
I’d insist on getting those replaced, it would bother me and they shouldn’t be damaged. On that subject has anyone had any luck finding a FOB holder? The only ones I’ve found are on alli, there seem to be some in Japan but I would have no idea how to order as they say to call them when you translate and I don’t speak Japanese .

LOTUS EMIRA用オリジナル・レザー・キーケース – Witham Cars Diary
View attachment 39323 View attachment 39325 View attachment 39326

I ordered one of these

https://www.aliexpress.us/item/3256806236983494.html?spm=a2g0o.order_list.order_list_main.5.21ef1802Nk11c5&gatewayAdapt=glo2usa

I'll let you know how the process goes

KCMO68_510 · Mar 21, 2024

Emirahouston said:
Am I being too picky here ? I just took delivery of new Emira and look at BOTH keys… they are all scratch up and banged up and have obviously been dropped multiple times… I’m gonna call the dealer tomorrow … what would you do?
View attachment 39300

View attachment 39301

View attachment 39302

I'd be pretty upset.

vdr · Mar 21, 2024

Emirahouston said:
Am I being too picky here ? I just took delivery of new Emira and look at BOTH keys… they are all scratch up and banged up and have obviously been dropped multiple times… I’m gonna call the dealer tomorrow … what would you do?
View attachment 39300

View attachment 39301

View attachment 39302

NOT being picky at all. That's insulting.... have them replaced.

Porter · Mar 21, 2024

On the topic of keys... anyone got the key presentation box? Is it actually cool?

Emirahouston · Mar 21, 2024

UPDATE: ok I gotta give credit when credit is due.

I contacted Lotus directly last night and this morning the service manager from Lotus of Dallas called me and told me that they can see from the photos they have on file that the keys were damaged between the time the car left the dealership and arrived to me so they are getting me 2 brand new keys

so props to Lotus for being so quick to take care of the problem and Gio at Lotus of Dallas for taking care of the problem ASAP and making it easy for me (they will schedule programming at Lotus of Houston).

I’ve not had the smoothest transaction with Lotus of Dallas but Giovanni at Service there has been absolutely A+, super professional, super responsive and went out of his way to help with issues that were not even his to deal with with

Emirahouston · Mar 21, 2024

Porter said:
On the topic of keys... anyone got the key presentation box? Is it actually cool?

Nope … otherwise my keys would have not been banged up to start with

blacklotus · Mar 21, 2024

Emirahouston said:
UPDATE: ok I gotta give credit when credit is due.

I contacted Lotus directly last night and this morning the service manager from Lotus of Dallas called me and told me that they can see from the photos they have on file that the keys were damaged between the time the car left the dealership and arrived to me so they are getting me 2 brand new keys

so props to Lotus for being so quick to take care of the problem and Gio at Lotus of Dallas for taking care of the problem ASAP and making it easy for me (they will schedule programming at Lotus of Houston).

I’ve not had the smoothest transaction with Lotus of Dallas but Giovanni at Service there has been absolutely A+, super professional, super responsive and went out of his way to help with issues that were not even his to deal with with

I hope they would have given you the same treatment without their photos. But lucky they had those!

I got a NEW car with USED keys ??

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