- Joined
- Oct 31, 2021
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- 1,204
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- Location
- Bilbao (Spain)
- Emira Status
- Emira Owner
Exactly what you are saying. Totally unacceptable.Speechless, I'm really speechless
Why can´t your dealer follow your video to Lotus HQ?
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Exactly what you are saying. Totally unacceptable.Speechless, I'm really speechless
I'm not sure how is Lotus fault or my dealer fault....(I'm afraid the latter) in the meantime I've contacted another Lotus dealer, I've sent him the video and waiting for an appointment (which at the very earliest would be around 20th of February, I have the car detailed from this coming Saturday) and I've contacted also a local garage of my area to change the brake pads, while doing so I ask him as well to have a look.Exactly what you are saying. Totally unacceptable.
Why can´t your dealer follow your video to Lotus HQ?
Hey, really sorry to hear about your experience hope it will get resolved! Did you go to Lotus in Firenze or a different dealer ? I need to take my car in at the beginning of March for a few problems (steering pump, ground problem etc)agree, I'm about to contact other dealers
Yep, Firenze.....contacted another one nowHey, really sorry to hear about your experience hope it will get resolved! Did you go to Lotus in Firenze or a different dealer ? I need to take my car in at the beginning of March for a few problems (steering pump, ground problem etc)
Oh such a shame.. where is the other closest dealer to you ? Turin or Milan ? I hope things will work out differently when I turn my car in and I won’t need to change dealers as you did as the closest one would prob be Roma (~2.5h drive instead of ~40m). I’ll update how they were.Yep, Firenze.....contacted another one now
I’m going to the Milan area, Turin way farer!Oh such a shame.. where is the other closest dealer to you ? Turin or Milan ? I hope things will work out differently when I turn my car in and I won’t need to change dealers as you did as the closest one would prob be Roma (~2.5h drive instead of ~40m). I’ll update how they were.
Had the same issue with creaking while slow turning, dealer fixed, they said its common, they tightened the bolts on the chassis plate. all good now!
Glad to hear everything is working out for the better! They sound really professional, if I’ll have a problem with the dealer I’ll check them out.just a quick update:
I hope so, keep me posted!!Glad to hear everything is working out for the better! They sound really professional, if I’ll have a problem with the dealer I’ll check them out.
I got my services + fix for a few things on 11/3 hopefully everything will go smoothly up in Firenze
Same noise my car had, same solution, the one I have now is different.Put my car in with the dealer (in Firenze) on the 11/3 and after some diagnostic they sent me the following update regarding my problems:
Buongiorno
Stiamo effettuando tutte le direttive per la sua auto, per il problema al servosterzo abbiamo notato una piccola perdita alla pompa idroguida
Abbiamo già provveduto ad ordinare il materiale che sarà in arrivo presso la mia officina per il 25/03/2024quindi salvo imprevisti per il 27/03/2024 gli ridaremo la vettura
Per l’avviamento difficoltoso della vettura abbiamo trovato il polo positivo della batteria non serrato correttamente
L’infotainment era da aggiornare con l’ultima versione sw disponibile
Per il paraurti deve passare il nostro carrozziere almeno sistemiamo anche questo
Translation:
Good morning
We are carrying out all the directives for your car, due to the power steering problem we noticed a small leak in the power steering pump
We have already ordered the material which will arrive at my workshop by 03/25/2024 so barring unforeseen circumstances for 03/27/2024 we will give him the car back
Due to the difficult starting of the car we found the positive terminal of the battery not tightened correctly
The infotainment needed to be updated with the latest SW version available
Our body shop has to go through the bumper, at least we can fix this too.
So all in all seems they have figured out why the problems are occurring, we’ll see if the software updates help with the disconnection problems with CarPlay and the stall on first startup, in regards to the odd noise when turning the wheel that I had (added here for reference, just noticed you can also hear the same small metal bang when you reach the end like yours as well, I’ll update if it’s also gone when I get the car back) oil was low so they are replacing what ever is necessary (I’ll verify with them what was changed for the knowledge of the forum and so I’d know haha), and the bumper alignment problem is that the rear bumper doesn’t fit flush at both edges by ~2m”m so they said it would be fixed.
Regarding the staring problem with the positive terminal it refers to a returning problem I had that the car wouldn’t get any electricity and I had to touch the negative terminal of the battery to wake it each time it happened, maybe that was the cause ? Didn’t notice it was loss tho so we’ll see.
For now I’m pleased with the service lets see how the car will be when I get it back tho
Today I picked up the car, drove it for more than 300 km between highways, city streets and motorway and... everything seems to be resolved!Good morning, I am writing to you to find out if you have had similar experiences and if you have suggestions on how to resolve the issue, I hope to reach a resolution in order to be able to help someone who may have the same problem.
Around mid-September I take the car in for assistance, I picked it up new in July, for various problems, nothing important but annoying, one of these is a metallic noise from the steering wheel/front axle which occasionally occurs at the end of the steering wheel travel while I maneuver, another is an abnormal noise from the power steering pump always at the end of its stroke.
After more than two months and after having also carried out official recalls (it seems to me to be brakes, airbag struts and various control units) they returned the car to me with the power steering pump changed, all the other problems/annoyances resolved and improved except..... the metallic noise at the end of the stroke while I maneuver as if there was something not fixed well, to this were added two more always from the front axle: when the car is hot a creaking noise when the wheels are turned and a sort of ugly and strong resonance that is always hot when maneuvering, for example when parking.
The workshop kept the car for three weeks to try to resolve these problems, they say they also changed the power steering oil, but they were unsuccessful, despite making the foreman hear the noises as soon as he arrived, despite sending him the videos showing the noises (attached below), despite having specifically told them that it makes them especially when it is hot (about after 100km on the motorway plus or minus), according to them they were unable to reproduce them and they returned it to me as it was...you understand that I have completely lost faith in them.
What do you think could be due to this?
Metallic noise at the bottom of the stroke, present at the beginning of the video, not at the end, is barely audible
https://photos.app.goo.gl/GX4Zf6A13tFdzqQM8
Creaking noise when turning the steering wheel, audible a lot from the footwell
https://photos.app.goo.gl/hvZQ3t9AAxQPtzmv7
Clear metallic noise at bottom stroke
https://photos.app.goo.gl/tDePJdZCxcbAw2FT9
Noise as of something not fixed well at the end of the stroke (I'm not turning with force, normal force)
https://photos.app.goo.gl/NqJFsW18N3ybesoS7
Last but not least you can barely see it but the one in the frame is the front rim that moves by turning the steering wheel, all three problems are present, in order in the video:
https://photos.app.goo.gl/eQFPSwdpMtN9MEom6
- Creaking noise when steering (and slight noise of something not being properly secured) (about second 4, noise present since the power steering pump was changed)
- Metallic noise at the end of the stroke (around second 9, noise present since I picked it up the first time)
- “Resonance” noise clearly audible at the end of the video (around second 14, noise present since the power steering pump was changed)
Thank you for your help!