Message from Matt Windle regarding Emira delays

Regards delays. Posted in another thread by @EM33RA
Thought it needed 'pinning' in it's own thread

 

[ADC]

I just can't shake this image whenever I think of Lotus comms efforts... fill in the blanks for who you think is Homer and who is the bird, and the situation at 3:10 being where we are now

 

[Leonard]

I just can't shake this image whenever I think of Lotus comms efforts... fill in the blanks for who you think is Homer and who is the bird, and the situation at 3:10 being where we are now

Brutal

 

[emiraspain]

Apologies if I've mentioned this before, but when my Macan was on order I received a package from Porsche with a simple metal model of a classic Porsche Speedster and a small screwdriver. The letter said something like "while we make your Macan, please have fun building another Porsche"

It was brand-building genius. Two years later I'm still telling people about it.

"Apologies if I've mentioned this before"
"Two years later I'm still telling people about it."
You're not only telling them twice but at two years intervals.. aha
Thats great.... its so so so so easy to make a customer feel wanted, be it with a simple email, an update, a small gift worth 5$...... but so so so so few companies do it, sometimes its the dealers who go the extra mile, but with Lotus moving away from dealers and providing them with less money and incentives, then quite rightly, they put in less effort also.

 

[ksegg]

It's come to the point where the few people that know I ordered an Emira is now thinking I'm full of shit, because I have nothing to show for it.

"I should get delivery in 2 years, I'm being honest!"

"SURE YOU ARE. I THOUGHT YOU WERE GETTING IT NEXT YEAR, NOW IT'S 2 YEARS FROM NOW? Next year it's 3 years from now. Yeah okay, we believe you."

Didn't think it was possible for a car manufacturer to make me look bad, lol.

 

[Scruff111S]

It's come to the point where the few people that know I ordered an Emira is now thinking I'm full of shit, because I have nothing to show for it.

"I should get delivery in 2 years, I'm being honest!"

"SURE YOU ARE. I THOUGHT YOU WERE GETTING IT NEXT YEAR, NOW IT'S 2 YEARS FROM NOW? Next year it's 3 years from now. Yeah okay, we believe you."

Didn't think it was possible for a car manufacturer to make me look bad, lol.

I get asked all the time have you got the car yet, you said you were getting it in March. The other day someone said have you really got one on order. Well, I have paid £5000 deposit for one, very little correspondence from Lotus, so seemingly not important to Lotus. Last time they said August manufacture for September delivery. After many dates given for delivery have passed, I am taking this latest date for delivery with a pinch of salt. My feeling about it now is not to believe what Lotus tells me and I will only believe it when driving it home from Silverstone and seeing it in my garage.

 

[ksegg]

I get asked all the time have you got the car yet, you said you were getting it in March. The other day someone said have you really got one on order. Well, I have paid £5000 deposit for one, very little correspondence from Lotus, so seemingly not important to Lotus. Last time they said August manufacture for September delivery. After many dates given for delivery have passed, I am taking this latest date for delivery with a pinch of salt. My feeling about it now is not to believe what Lotus tells me and I will only believe it when driving it home from Silverstone and seeing it in my garage.

When I ordered my 2020 M2 Competition in mid 2019, it took only 6 months from order to delivery with constant communication from my dealer/sales guy.

Man those were the good ole days.

With Lotus, I know what I signed up for, so I have no choice but to be patient. With the occasional rant.

 

[Scruff111S]

When I ordered my 2020 M2 Competition in mid 2019, it took only 6 months from order to delivery with constant communication from my dealer/sales guy.

Man those were the good ole days.

With Lotus, I know what I signed up for, so I have no choice but to be patient. With the occasional rant.

Yes I know what you mean. I have had many new cars with no problem at all. Even in 2004 I ordered a Caterham 7 R300 in kit form in January, delivered in April and took 9 days to build. I had many phone calls from them. They even gave me a film of photos of the stages of build done at the factory prior to delivery. Just shows a small company can communicate with their customers.

 

[TomE]

It's come to the point where the few people that know I ordered an Emira is now thinking I'm full of shit, because I have nothing to show for it.

"I should get delivery in 2 years, I'm being honest!"

"SURE YOU ARE. I THOUGHT YOU WERE GETTING IT NEXT YEAR, NOW IT'S 2 YEARS FROM NOW? Next year it's 3 years from now. Yeah okay, we believe you."

Didn't think it was possible for a car manufacturer to make me look bad, lol.

Have you told them about your imaginary friends on the internet, who are also all getting delivery “soon”?

 

[ksegg]

Have you told them about your imaginary friends on the internet, who are also all getting delivery “soon”?

I have! I tell them I have new buddies in the UK who are ALL getting their FE's soon!

 

[Leonard]

Have you told them about your imaginary friends on the internet, who are also all getting delivery “soon”?

Brilliant

 

[Scruff111S]

Have you told them about your imaginary friends on the internet, who are also all getting delivery “soon”?

Perhaps they are looking at doing an S1 Esprit. First shown at the Turin motor show in November 1972 with first customer car being delivered in mid to late 1976. So, another 3 years to go then guys.

 

[Bertelli]

Windle is clearly full of craap, 6 weeks since we saw the first customer car rolling off the production line.
I dont have a problem with waiting but do have a problem being lied to.
*takes deep breaths*

 

[ADC]

Have you told them about your imaginary friends on the internet, who are also all getting delivery “soon”?

I totally have a girlfriend sports car on order, but she lives in Canada supply issues!

 

[ADC]

Windle is clearly full of craap, 6 weeks since we saw the first customer car rolling off the production line.
I dont have a problem with waiting but do have a problem being lied to.
*takes deep breaths*

Maybe the first customer was Rowan Atkinson, and he got over-excited and instantly crashed it...

 

[vision]

Maybe the first customer was Rowan Atkinson, and he got over-excited and instantly crashed it...

Nice one! unfortunately no one will understand your sense of humour as they have no clue who Rowan Atkinson is

 

[TomE]

Windle is clearly full of craap, 6 weeks since we saw the first customer car rolling off the production line.
I dont have a problem with waiting but do have a problem being lied to.
*takes deep breaths*

Except we didn't see it rolling off the production line, we saw it parked up in an inspection bay and have no idea how complete it actually was.

The problems seem to relate to producing customer car #2 and onwards. If they'd even built the first 20 I think we'd have heard about it by now.

 

[EspritGuy]

Except we didn't see it rolling off the production line, we saw it parked up in an inspection bay and have no idea how complete it actually was.

The problems seem to relate to producing customer car #2 and onwards. If they'd even built the first 20 I think we'd have heard about it by now.

'We will produce no car before its time.'
...... apologies to Orson Wells

 

[KJD]

Except we didn't see it rolling off the production line, we saw it parked up in an inspection bay and have no idea

It’s still “lying” though, isn’t it.

Giving the impression that it’s a car about to be presented to customer #1 but it obviously wasn’t.

We’re all getting a bit fed up with the bullshit, and are clinging on to the hope that we will still love the car.

Unfortunatley it will be despite the Lotus marketing department, not because of them.

 

[roundincircles]

It's getting beyond tyresome.....did you get that

 

[dgrace]

Is Lotus still doing factory tours? Or have those all stopped?