A candid and mature post
@Leonard. Understand where you're coming from. We all have good and bad days and react differently to what's going on. Our online comments are made in the moment and so reflect how we are at that point in time, but unlike real world conversations they sit there for numerous others to read and judge as by.
Most people are well aware of my frustrations about comms and customer service. I see so much missed opportunity for what could have been an engaging and very Lotus-like approach to the last 8 months since the reveal, without huge extra effort.
I have good and bad days too about the Emira. I continue to be positive about the car itself and have always been confident it will be brilliant to drive. But for me that was a given, the bit Lotus have always been superb at. Some reviewers seem to be relieved in saying "phew, it still drives like a Lotus" - of course it does, the project team had way more investment and support from Geely than they've ever had before.
It's all the other stuff that is disheartening. We had a great day at the factory back in Jan, but see almost no change on comms or customer experience as a result of our feedback discussions. I have had several further chats since then, including exchanges of messages over the weekend about concerns being expressed on various social media about customer experience. I really hope it is being understood, and I will be reassured by seeing one simple action being taken as a start - for example there is one specific comms gap that has now been raised three times, acknowledged and not yet tackled.
The reviews have been mixed from my perspective, but that's me. As I've posted elsewhere, I think an opportunity was missed by not using a more finished car or bringing forward one production build. The driving reviews have been great - but I always believed that would be the case. I've also been closely following the car and project for over a year, so there is very little new info from my perspective, plus some errors and new ambiguities introduced. I'm clearly not the target audience for these reviews and for other people they will have been much more useful. So I'm trying to recognise my own reaction and not to be too negative about it privately and online, hence one reason why I'm not heavily commenting in the review threads.
The other factor is that Tuesday (still technically "today" for me at 3am) has been a "down" day. All day we've been supporting our clients taking special actions to keep lights on and wheels turning (my clients are in energy, oil and gas). At the start of the day I heard that someone I knew from my last job had been killed over the weekend with her two children while trying to evacuate from Kyiv. It's so sad and senseless. And brings into perspective being annoyed about the lack of details about the seats of a £80k sportscar.
These cars will be brilliant and fun. We'll enjoy driving them, sharing our experiences and meeting each other. We are very lucky to have that opportunity.
appreciated lol. Hopefully catch up at an event some time
Worth a reset to be sure. To quote another adage "don't cut off your nose to spite your face" lol. It will be worth it both from a driving and also if ur being mercenary a financial perspective 
when you are fortunate enough to own one of the most awesome, entertaining little hot hatchbacks out there....a Toyota GR Yaris. 
who could not wait to see what was instore over the next 12 months. As a Customer Service professional my positivity levels are generally set pretty high, but over the past 8 months my enthusiasm has waned to the point where I'm not really bringing anything positive to the forum party.
but understand why they still went ahead,
every time I drive this car then I will be disappointed 
