Roadside Assistance Terms & Conditions

[Kimmax]

Is anyone able to find some solid terms and conditions for the roadside assistance included in the purchase? I can only find fancy-made websites and brochures but no watertight legal text.

 

[Kimmax]

Context: They don't want to provide me with a replacement car. I SAVED them money by trailering it myself to the dealer, but apparently - since I didn't need a tow - the complete assistance isn't valid now.

"No matter if you're at home or abroad".. sure.

 

[schorsch]

Context: They don't want to provide me with a replacement car. I SAVED them money by trailering it myself to the dealer, but apparently - since I didn't need a tow - the complete assistance isn't valid now.

"No matter if you're at home or abroad".. sure.

Did you biy your car through a german dealership? I asked my dealer (Komotec) and they explained that road side assistance is not available in Germany yet, but may become available in the future.

 

[Waggers]

From the manual (UK) but light on detail:

 

[SmallerBaller]

Context: They don't want to provide me with a replacement car. I SAVED them money by trailering it myself to the dealer, but apparently - since I didn't need a tow - the complete assistance isn't valid now.

"No matter if you're at home or abroad".. sure.

That is a really great way to make a good impression and apologize for the issues you are having... goodness gracious

 

[Kimmax]

Did you biy your car through a german dealership? I asked my dealer (Komotec) and they explained that road side assistance is not available in Germany yet, but may become available in the future.

I’ve been towed + gotten a rental by / via RSA in Germany already, so definitely available.
They’re throwing a tantrum now because this time it wasn’t towed by them, so I’m not fulfilling their requirements I guess.
It’s not that I’m in dare need of that rental, but it’s just plain ridiculous

 

[Sport190]

RSA avaliable in Germany inclusive rental car!
Been there done that