UK refunds following cancellation

[RafP]

Mine came in 2 days so that’s very good.

 

[Madog30]

Did you get an acknowledgment email from Lotus that you had cancelled?

Yes, I did.

 

[Tonyshepp]

Mine came in 2 days so that’s very good.

Mines a week old, with no acknowledgment from Lotus. Will give it to end of next week.

 

[Mctaff]

My email came the day after… but have now realised the credit card account is closed so I’m looking forward to some trouble!

 

[BeHappy]

I originally only received one part of my deposit 2k but not the 3k I had paid one deposit on credit card the other on debit card, so I thought maybe one takes longer to turn up than the other so gave it another week. Didn’t turn up so I emailed which I didn’t get a response to. So when I rang CS they told me straight away that it was because my card that I originally paid on had expired, so gave new details and received in a few days. You would think when they knew the issue with the expiry date that they would of contacted me - but anyway all good now

 

[Mctaff]

Great I’ll ring them on Monday.

In the meantime driving the amg gt this morning and R8 this afternoon!

 

[BeHappy]

Great I’ll ring them on Monday.

In the meantime driving the amg gt this morning and R8 this afternoon!

Oooooo exciting full report needed ( in right thread as not to upset anyone lol )

 

[spice]

I cancelled via email on 11th Jan , no acknowledgement despite asking for one , Rang on Friday 13th and received verbal confirmation , followed by a further chase up email on 16th, I received an acknowledgement email on Tue 17th informing refund will take up to 14 days , so took 7 days to get confirmation of cancellation , 14 days expire on 31st , I will send a reminder email today , see what happens next week ?

 

[Forlorn]

I cancelled via email on 11th Jan , no acknowledgement despite asking for one , Rang on Friday 13th and received verbal confirmation , followed by a further chase up email on 16th, I received an acknowledgement email on Tue 17th informing refund will take up to 14 days , so took 7 days to get confirmation of cancellation , 14 days expire on 31st , I will send a reminder email today , see what happens next week ?

I cancelled on Thursday this week initially via phone and then Email, received an email Friday from LCC - stating money will be returned within 14 days. So hope it arrives then. Will keep you informed.

 

[Boombang]

How soon did Lotus CC acknowledge your cancellation email guys?

First time immediately, second time after I called and emailed, third time nothing but did get the money.

My third email was a formal complaint kicking off the FCA complaints process (Financial Conduct Authority, the UK financial services regulator for non-banking firms, Lotus Cars comes under this due to arranging finance).

The fact they have not responded is a breach of the process (there are timescales and protocol for dealing with a complaint) but as I got the money I've left it.

 

[spice]

Refund received today , three week process in total , I cant help feeling rather sad about the whole affair , The Suns out so I'm going out for a Spin in the Boxster 25 to cheer myself up .

 

[boris71]

Has anyone got any idea regarding how many cancellations there have been? I am now toying with the idea of cancelling my order, especially after being told like many that I am looking at Qtr. 2, 2024 for my delivery. This would be some 26 months since I placed the order.

 

[TomE]

I don’t know the numbers of cancellations but I do know the total number of deposits has reached 10,000. New deposits have been replacing the cancellations.

As UK test drives open up to non-deposit holders this month and more customer cars (and US demo cars) get delivered, I expect new deposits to keep increasing.

I don’t think the waiting time is going to get shorter, but some individuals may get moved up the line to take cancelled slots.

 

[Nova]

I don’t know the numbers of cancellations but I do know the total number of deposits has reached 10,000. New deposits have been replacing the cancellations.

As UK test drives open up to non-deposit holders this month and more customer cars (and US demo cars) get delivered, I expect new deposits to keep increasing.

I don’t think the waiting time is going to get shorter, but some individuals may get moved up the line to take cancelled slots.

So Lotus has over 10,000 current deposits/orders?

 

[2001f4s]

Sitting here in the US as an early depositor. I'm glad that I chose the dealer that I did for my purchase. They have been good in providing information when they have it, which is infrequently. I am yet to hear from Lotus US or Lotus Corp.
But seeing this thread is disheartening, and I wonder with no update from Lotus USA as to when the first cars can be expected whether we too will be approaching our dealers here in the US for a refund of our deposits.

 

[TomE]

So Lotus has over 10,000 current deposits/orders?

Yes

 

[Nova]

Yes

Well, I guess that's one reason why they have not prioritized customer communications. They don't really feel a need to keep buyers interested.

 

[Mctaff]

Still no refund for me

I’ve now hit the 14 days they told me the process would take

I’m half expecting they confirm a refund to the account that no longer exists despite having been provided new details.

 

[For the drivers]

Refund back into my account in 7 working days, thank you Lotus for a speedy smooth transition.

 

[Mctaff]

Lucky you…. I’m 3 weeks 5 emails and 3 phone calls in now

10 days after supplying new account details and having not received payment I rang again

“Oh we need id and extra docs to prove your identity “

Sure, I get that… but it’s been sat on someone’s desk for over a week, and well past your self imposed SLA to return my money.

Why hasn’t someone rang me up? Lazy, poor service.