Witamats - Emira Owners Be Aware all RHD Countries

[TonyV6-UK]

Like me, I'm sure you've seen really positive reviews for these custom car mats - Please let me enlighten you a little …..

I placed my order and paid on 10th December 2024 for 2 mats (double layer) plus a boot liner mat.

After several chasing e-mails, I finally received my order on 18th Feb and the mats were totally different to what they advertised online - absolutely no protection on the door sills (anyone who actually owns an Emira will know how vulnerable this area is to dirt & entry-exit damage) … photo is below so you can compare for yourself.

They responded by saying that they don't have a 100% 3D scan of the RHD Emira, so this is what they've worked on to date … a scan from a nameless UK driver who didn't want the door sill protection ???

They then offered me $50 refund as a goodwill gesture and promised a free replacement set once they have a correct scan.

I've invited them to contact Lotus directly (heard nothing back) but then they asked me to do the scan -
Frankly by this point I've had enough so I asked for a 100% refund.

Guess what happens next - Witamats starts to be evasive and although I've offered them every opportunity to correct the error (and they have acknowledged by email that it is their error) as at 26.03.25, I decided to start posting reviews so that hopefully, nobody else gets caught up in this mess.
Please also bear in mind that despite my requests for them to change - their website is still offering RHD mats for the Lotus Emira even though they are 100% aware they don't have the correct info to be able to supply them as advertised.

I want to be fair - The incorrect mats that I did receive are of a really good quality, but when you are ordering customised mats to fit your car … you'd expect them to fit properly ?

Hopefully Me/Witamats can resolve our issues but I just thought that any of you out there who are currently thinking of purchasing should be aware.

 

[crashprash]

Have this same issue, will reach out to them as well

 

[Rapture]

Honestly, I kind of like the look of these mats better than the one that cover the sills.

 

[T6061]

Been happy with mine and love the sills covered up. I think it adds to the overall look.

 

[Mattbrissy]

I had the same issue with my RHS mats. It’s a joke really but I couldn’t be bothered to run through the rigmoral of dealing with them. I use the mats but am annoyed they don’t mention the issue anywhere on their site. It’s an obvious problem and one they don’t care about. Simply never buying from them again would be best since they won’t care to change anything.

 

[Kaz]

Been happy with mine and love the sills covered up. I think it adds to the overall look. View attachment 61804View attachment 61805

how did you get the sills to stay so flat, use the 3M they gave? mine is kind of bunched up...assume it will settle

 

[T6061]

how did you get the sills to stay so flat, use the 3M they gave? mine is kind of bunched up...assume it will settle

Gorilla brand carpet tape. The stuff they provide in the box was definitely not up to the task. Like any mats that are shipped in a box or tube, they need time to relax. Other than that, I very much like them.

 

[TonyV6-UK]

Just got this reply back from Witamats …. Says it all really !!!

“1. The $50 refund was blocked by the finance department because they believe the mats you received are already good enough—the only issue is the uncovered sills. Sending you a new set should fully address your concern.

We can control the production timeline, but when we’ll receive the new 3D scan file is out of our hands. Once we get it, we’ll make a new set for you right away and ship it with a faster delivery option.

2. Not everyone wants the sills covered—some find it too fussy. For the right-hand drive Lotus Emira 2023, we’ve produced over 20 sets, and so far, no other customers have raised this issue. If we receive significant feedback, we’ll make sure to clarify this before shipping”

So now we’re told their finance department are the ones to decide what is acceptable or not … regardless of the fact that the product is advertised and sold as having protection for the door sills.
20 sold so far ….. I’ve already had messages from some of the 20 stating they weren’t happy with the mats either but haven’t tried chasing Witamats to correct the mistake.
As for the “being too fussy” comment … I’m not going to respond - it just shows a total lack of respect for customers investing in their products.
If you have also received these sub-standard RHD mats, I urge you to contact them for your free replacement set - the more of us that ask, the better chance of actually getting what we ordered!!

 

[crashprash]

If you have also received these sub-standard RHD mats, I urge you to contact them for your free replacement set - the more of us that ask, the better chance of actually getting what we ordered!!

Done

 

[Witamats]

Here’s how we’re handling your order:
From your photos, we can see the mats you received work fine as a temporary solution. That’s why we’ve decided to send you a new set once we get the updated scan file.

$50 or full refund
We offered an additional 50 refund for your patience, but you requested a full refund instead. Since the mats are fully functional (just missing sill coverage). So we can’t issue a full refund.

How we work with Lotus Emira owners:
If an owner can bring their car to us, we’ll complete the 3D scan in just 30 minutes. Alternatively, customers can rent our scanner for free to scan their own vehicle.

Timing depends on one thing:
When we receive the new 3D scan file.
Even for the left-hand drive Emira, it took months of refinements to perfect the mats. Check out this forum thread for context:

O

Thread 'Looking for Floor Mats for the Emira'

Apr 7, 2024

I would like to put protective mats in my Emira. I have checked WeatherTech and others and I can't find any for sale. Has anyone found some to buy? Or have you found something which fits closely or is best to buy and trim to fit?

• orange
• Replies: 70
• Forum: Lotus Emira Questions

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Getting customers the right fit is what we do—we just need a little more time from you.

 

[Witamats]

We just made some updates to the right-hand drive Lotus mats. Would you like to give them a try?

1. Leave the dead pedal area uncovered, just like we did for the left-hand drive version.
2. Extend the coverage to include the door sills this time.

 

[Steve24]

The obvious issue is that apparently there was no indication that RHD owners were actually going to receive something different to what was advertised and what they thought they paid for.

Surely the quickest and easiest thing to do would be to put something on your website that makes this difference very clear to those who may be considering ordering.

In the meantime (until you can actually produce mats that match your pictures for both LHD and RHD) I’d say it’s up to the purchasers to decide what a reasonable solution is.

The response from your “finance department” was laughably bad.
Probably best not to listen to them too much.

 

[crashprash]

The obvious issue is that apparently there was no indication that RHD owners were actually going to receive something different to what was advertised and what they thought they paid for.

Surely the quickest and easiest thing to do would be to put something on your website that makes this difference very clear to those who may be considering ordering.

In the meantime (until you can actually produce mats that match your pictures for both LHD and RHD) I’d say it’s up to the purchasers to decide what a reasonable solution is.

The response from your “finance department” was laughably bad.
Probably best not to listen to them too much.

Agree if this was in Australia, we could raise a case for the authorities to step in (false advertising) and for the vendor to issue a full refund

 

[crashprash]

We just made some updates to the right-hand drive Lotus mats. Would you like to give them a try?

1. Leave the dead pedal area uncovered, just like we did for the left-hand drive version.
2. Extend the coverage to include the door sills this time.

Why leave the dead pedal uncovered?

 

[Witamats]

Why leave the dead pedal uncovered?

Our client specifically asked us not to cover the dead pedal.
Staying 100% consistent with the LHD Lotus prevents any confusion for RHD owners.

 

[Steve24]

Our client specifically asked us not to cover the dead pedal.
Staying 100% consistent with the LHD Lotus prevents any confusion for RHD owners.

Yeah, cos there’s obviously been no confusion…

lol.

 

[Bimmernate]

I have the left hand drive witamats, they are great. I do agree that they should let customers know if the right hand drive models are going to be different. It sounds like they are trying to make it right though and I don’t think their approach is unreasonable. If they want to discount it for you by $50, sure, but I don’t think that would also then require them sending you a new set afterwards. I’d just hold off until they have a 3d scan for the right mats

 

[Brokenblinker]

I have the left hand drive witamats, they are great. I do agree that they should let customers know if the right hand drive models are going to be different. It sounds like they are trying to make it right though and I don’t think their approach is unreasonable. If they want to discount it for you by $50, sure, but I don’t think that would also then require them sending you a new set afterwards. I’d just hold off until they have a 3d scan for the right mats

I also agree that the options for pricing and everything look reasonable.

But again the big issue is that if you receive something and it is not as advertised in the pictures, clearly and obviously, then you should get a no questions asked refund.

 

[Emira28]

In the U.K. you’re ultimately entitled to a full refund under the consumer rights act, as the product is not as advertised. Search on https://www.which.co.uk/consumer-rights for details.

 

[Steve24]

Same here. Clear case of a full refund.