Anybody purchase wheels from Aerie?

[Finbarqs]

I’ve purchased some custom wheels from aerie, about a month ago (Oct 16 to be exact). I ordered new tires, and they’re here, but the wheels are not. I’ve emailed them about the progress of the wheels, and they mention they’re hung up on center caps. I told them that my tires are here, and if they can ship the wheels without the center cap for the time being. That was a couple of days ago, and I have no response.

Now I’m getting worried, as I’ve heard nothing from Jason Fung and I emailed him on Monday… the communication is just slow, and fairly tedious. What are your experiences with Aerie wheels?

 

[BobbyG]

I’ve purchased some custom wheels from aerie, about a month ago (Oct 16 to be exact). I ordered new tires, and they’re here, but the wheels are not. I’ve emailed them about the progress of the wheels, and they mention they’re hung up on center caps. I told them that my tires are here, and if they can ship the wheels without the center cap for the time being. That was a couple of days ago, and I have no response.

Now I’m getting worried, as I’ve heard nothing from Jason Fung and I emailed him on Monday… the communication is just slow, and fairly tedious. What are your experiences with Aerie wheels?

While I have not purchased Aerie wheels, I did buy a lot of Aerie CF pieces. It took some time for everything to arrive, but Jason delivered. He responds much better via WhatsApp, I would give that a try.

 

[Blackthought_]

I’ve purchased some custom wheels from aerie, about a month ago (Oct 16 to be exact). I ordered new tires, and they’re here, but the wheels are not. I’ve emailed them about the progress of the wheels, and they mention they’re hung up on center caps. I told them that my tires are here, and if they can ship the wheels without the center cap for the time being. That was a couple of days ago, and I have no response.

Now I’m getting worried, as I’ve heard nothing from Jason Fung and I emailed him on Monday… the communication is just slow, and fairly tedious. What are your experiences with Aerie wheels?

Yeah I’ve purchased wheels from them before. Before placing the order, Aerie provided really good customer service and answered all my questions etc. Once I placed my order, customer service fell off of a cliff. Had to reach out several times to even get a response. The wheels took weeks longer than I was told when I placed the order even after choosing air shipping.

To top it off, one of the wheels wasn’t fully painted on the inner barrel when I got the darn wheels. You get what you pay for I suppose