Anybody purchase wheels from Aerie?

[Finbarqs]

I’ve purchased some custom wheels from aerie, about a month ago (Oct 16 to be exact). I ordered new tires, and they’re here, but the wheels are not. I’ve emailed them about the progress of the wheels, and they mention they’re hung up on center caps. I told them that my tires are here, and if they can ship the wheels without the center cap for the time being. That was a couple of days ago, and I have no response.

Now I’m getting worried, as I’ve heard nothing from Jason Fung and I emailed him on Monday… the communication is just slow, and fairly tedious. What are your experiences with Aerie wheels?

 

[BobbyG]

I’ve purchased some custom wheels from aerie, about a month ago (Oct 16 to be exact). I ordered new tires, and they’re here, but the wheels are not. I’ve emailed them about the progress of the wheels, and they mention they’re hung up on center caps. I told them that my tires are here, and if they can ship the wheels without the center cap for the time being. That was a couple of days ago, and I have no response.

Now I’m getting worried, as I’ve heard nothing from Jason Fung and I emailed him on Monday… the communication is just slow, and fairly tedious. What are your experiences with Aerie wheels?

While I have not purchased Aerie wheels, I did buy a lot of Aerie CF pieces. It took some time for everything to arrive, but Jason delivered. He responds much better via WhatsApp, I would give that a try.

 

[Blackthought_]

I’ve purchased some custom wheels from aerie, about a month ago (Oct 16 to be exact). I ordered new tires, and they’re here, but the wheels are not. I’ve emailed them about the progress of the wheels, and they mention they’re hung up on center caps. I told them that my tires are here, and if they can ship the wheels without the center cap for the time being. That was a couple of days ago, and I have no response.

Now I’m getting worried, as I’ve heard nothing from Jason Fung and I emailed him on Monday… the communication is just slow, and fairly tedious. What are your experiences with Aerie wheels?

Yeah I’ve purchased wheels from them before. Before placing the order, Aerie provided really good customer service and answered all my questions etc. Once I placed my order, customer service fell off of a cliff. Had to reach out several times to even get a response. The wheels took weeks longer than I was told when I placed the order even after choosing air shipping.

To top it off, one of the wheels wasn’t fully painted on the inner barrel when I got the darn wheels. You get what you pay for I suppose

 

[Finbarqs]

While I have not purchased Aerie wheels, I did buy a lot of Aerie CF pieces. It took some time for everything to arrive, but Jason delivered. He responds much better via WhatsApp, I would give that a try.

What’s his whatsapp

 

[Finbarqs]

Yeah I’ve purchased wheels from them before. Before placing the order, Aerie provided really good customer service and answered all my questions etc. Once I placed my order, customer service fell off of a cliff. Had to reach out several times to even get a response. The wheels took weeks longer than I was told when I placed the order even after choosing air shipping.

To top it off, one of the wheels wasn’t fully painted on the inner barrel when I got the darn wheels. You get what you pay for I suppose

That’s like the experience I have. Unfortunately, nobody else makes these wheels… how are you wheels? I’m at just over a month since I placed the order. Is it just the painting? If that’s it, then getting them powder coated myself is t terrible.

 

[BobbyG]

What’s his whatsapp

1-567-320–1516

 

[Blackthought_]

That’s like the experience I have. Unfortunately, nobody else makes these wheels… how are you wheels? I’m at just over a month since I placed the order. Is it just the painting? If that’s it, then getting them powder coated myself is t terrible.

I actually sold the wheels as I sold the car they were on so I’m not sure how they are holding up.

For the paint, it just looks like a part of the inner barrel was slightly missed and I could see the primer a bit.

 

[Aerie]

Yeah I’ve purchased wheels from them before. Before placing the order, Aerie provided really good customer service and answered all my questions etc. Once I placed my order, customer service fell off of a cliff. Had to reach out several times to even get a response. The wheels took weeks longer than I was told when I placed the order even after choosing air shipping.

To top it off, one of the wheels wasn’t fully painted on the inner barrel when I got the darn wheels. You get what you pay for I suppose

Sorry Finbarqs

We have checked with the factory, and your wheels are ready. We will take pictures for you tomorrow and arrange for shipment shortly thereafter, as mentioned in our previous email, the extension design wheel caps are sourced from an external factory, which is why the timeframe is standard.
P.S for a set of forged wheel if order at HRE would be 3 months.

And i had to apologize because we can't send you the wheels first and the cap on second as you requested on the last emai because we need to test fit the extension wheel caps to ensure a perfect fit before sending them out.


Thank you for your understanding.

 

[Aerie]

All of our lightweight alloy forged wheels have had the inner barrel fully printed. We can assure you that this will be implemented for all future new wheels for our customers.