- Joined
- Aug 10, 2021
- Messages
- 6,427
- Reaction score
- 14,661
- Location
- Surrey, UK
- Emira Status
- Emira on order
Yes, the OP has reported it to Lotus and has a warranty replacement on the way. That process will also have kicked off a review by Lotus of potentially affected cars already delivered, and of current production and/or supplier processes.
If it needs an immediate replacement on cars already delivered then they will be subject to a recall, as has already happened on the steering pump for a specific small range of VIN numbers. A Service Bulletin will be issued if it is something less time-critical. For most people that will be picked up at the next dealer visit, ie scheduled annual service or any other pre-booked service visit.
Review of production/supplier processes could result in a fix such as different QA on the gluing or different inspection of the finished item, for example during drench test. They might drill drainage holes on parts showing this issue while they find a permanent solution, rather than stopping production.
These are all regular approaches taken by most manufacturers when a customer issue is reported. At this stage it's not a cause for major concern.
If it needs an immediate replacement on cars already delivered then they will be subject to a recall, as has already happened on the steering pump for a specific small range of VIN numbers. A Service Bulletin will be issued if it is something less time-critical. For most people that will be picked up at the next dealer visit, ie scheduled annual service or any other pre-booked service visit.
Review of production/supplier processes could result in a fix such as different QA on the gluing or different inspection of the finished item, for example during drench test. They might drill drainage holes on parts showing this issue while they find a permanent solution, rather than stopping production.
These are all regular approaches taken by most manufacturers when a customer issue is reported. At this stage it's not a cause for major concern.