HORRIBLE Paint job or is it just me...need input

[Raskits]

Long story short, my driver side bumper near headlights showed signs of blisters and peeling paint near the ducts. I took it to Galpin Lotus Service and was warrantied. Galpin service was great and worked with John. They were prompt and responsive. My Emira was taken to Specialty Car Craft in LA (Certified Lotus Repair Facility) for a repaint. After a long 3 weeks in their shop, today I finally got to pick up my Emira. Upon picking it up, discovered they forgot to fix the peeled paint near the ducts but repainted the blisters found on the bumper near the headlights & fender.

Galpin service manager was very apologetic and asked to bring back the car in a week to get it fixed. Reminded them that it wasn't their fault in fact even praised them for their service and communication. Anyways took it home and did more inspection...well I was very disappointed. The repaint in the affected area is rough (especially on the edges of the bumper), orange peel, and spec like bubbles? I'm extremely disappointed with the results and have little confidence SCC will do a better job for the second attempt. I just don't understand how this would pass a painter's eye. Again, not blaming Galpin (I think they are awesome to work with) and this is more of SCC problem.

I'm not sure if I'm being a Karen, so would like you know some input. Is this acceptable work if this was your Emira after a warrantied paint job?

 

[gr1p]

Yeah that's atrocious. Take it back.

QC is non existent on that paint job.

Sorry man.

 

[drjazzsk]

It’s concerning that this issue is still occurring in these cars. For those of us that live far from a dealership to is will be tough to accept.

 

[seriously]

no way that is acceptable

 

[Raskits]

Yall think I should request another facility to do repaint?

 

[Nick in Sydney]

That looks terrible. Raises serious questions about their quality control processes.
I'd find it hard to trust a shop after they released that work to a customer.

 

[6spd_Emira]

Yall think I should request another facility to do repaint?

it may just need a wet sanding and polish to remove the orange peel. Either way, they need to remedy the situation... not an acceptable finished product as is

 

[DigDugLotus]

Wow . Yeah, not acceptable.

 

[Enut]

Long story short, my driver side bumper near headlights showed signs of blisters and peeling paint near the ducts. I took it to Galpin Lotus Service and was warrantied. Galpin service was great and worked with John. They were prompt and responsive. My Emira was taken to Specialty Car Craft in LA (Certified Lotus Repair Facility) for a repaint. After a long 3 weeks in their shop, today I finally got to pick up my Emira. Upon picking it up, discovered they forgot to fix the peeled paint near the ducts but repainted the blisters found on the bumper near the headlights & fender.

Galpin service manager was very apologetic and asked to bring back the car in a week to get it fixed. Reminded them that it wasn't their fault in fact even praised them for their service and communication. Anyways took it home and did more inspection...well I was very disappointed. The repaint in the affected area is rough (especially on the edges of the bumper), orange peel, and spec like bubbles? I'm extremely disappointed with the results and have little confidence SCC will do a better job for the second attempt. I just don't understand how this would pass a painter's eye. Again, not blaming Galpin (I think they are awesome to work with) and this is more of SCC problem.

I'm not sure if I'm being a Karen, so would like you know some input. Is this acceptable work if this was your Emira after a warrantied paint job?

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Wow . Yeah, not acceptable.

Well I could do a much better job than that and I've never painted a car in my life! I would ask that it's taken somewhere else and that whoever did that job pays for it.

 

[Enut]

Another facility? Lotus Hethel did it. His dealer should be able to repair/have repaired.

Didn't .Specialty Car Craft in LA (Certified Lotus Repair Facility' Do the repaint? Lotus Hethel may well have painted the car originally but I think it's the repaint he's (quite rightly) complaining about.

 

[Raskits]

Didn't .Specialty Car Craft in LA (Certified Lotus Repair Facility' Do the repaint? Lotus Hethel may well have painted the car originally but I think it's the repaint he's (quite rightly) complaining about.

Yup. Dealers here in Cali doesn't actually do the repaint. They send it to a third party facility they work with. In Galpin Lotus case, they sent my Emira to Specialty Car Craft in LA. I visited their site and they work on exotics. But with my result, Im doubting their expertise. Or just got a lazy QC and painter. Pretty annoyed my car sat at their lot for nearly 3 weeks (added 15 miles not sure the reason to drive it around when car was towed there and back)and just started the work this Wednesday and shipped my car back on Thursday for me to pick up yesterday.

 

[VR1]

I recently had an exotic car shop in Houston do some paint work on my non-Lotus car and it came out atrocious (dimples in the paint, tape lines, etc.)

I ended up eating the loss and having another shop do the work instead since I realized that the original shop just did not have the same level of detail as I do (which is pretty wild considering I know nothing about autobody/paint).

When I took my car back to the shop to point out the defects, the owner pointed out that the exotics they work on (Ferrari, Lamborghini, Aston, etc.) have these defects from the factory and thus my car was at what they call a factory-level paint job. I immediately realized that the shop had zero German/Japanese cars in their facility and everything immediately clicked.

 

[scc.131.fe]

I recently had an exotic car shop in Houston do some paint work on my non-Lotus car and it came out atrocious (dimples in the paint, tape lines, etc.)

I ended up eating the loss and having another shop do the work instead since I realized that the original shop just did not have the same level of detail as I do (which is pretty wild considering I know nothing about autobody/paint).

When I took my car back to the shop to point out the defects, the owner pointed out that the exotics they work on (Ferrari, Lamborghini, Aston, etc.) have these defects from the factory and thus my car was at what they call a factory-level paint job. I immediately realized that the shop had zero German/Japanese cars in their facility and everything immediately clicked.

Kinda reminds me of Tommy Boy, "if you want me to crap in a box and mark it "guaranteed" I will..."

It's expensive, but good call just leaving that company behind.