My Emira is ill 😔

[Size_5_Rigger_Boots]

Hey! I’ll try make this short but highly unlikely so prepare to read.

August 2024 I purchased a 3.5L V6 2023 plate with only 92 miles on the clock. It was a remote sale and got the car delivered via a trailer. I was told the car is perfect and there is nothing wrong with it. Once I’d transferred half of the invoice I was told then that they had just discovered paint work bubbling on both the doors. Of course I was pretty disappointed and annoyed that it isn’t something that can easily be missed so felt misled.
I asked if there was any mechanical issues, electronic issues, technical issues, software issues, warranty claims or anything else I should know. Came back stating the car has a clean bill of health apart from the paintwork bubbling. I went ahead with the purchase.

Once the car was delivered the first thing I noticed was a yellow warning triangle stating the SOS system is unavailable - strange. Next time I drove it I tried to put on the air con but it wasn’t working. Or if it did only when on it’s highest fan speed, it was very sporadic and incredibly annoying but I knew the car was heading to my local dealership so it can get fixed then.

Along with the HVAC not working, SOS not available and paint bubbling other issues became apparent;

• Navigation showed car still in England (I’m in Scotland)
• Radio not working.
• Ticking sound from the engine
• Steering feeling heavy and noisy

Then the car started to leak oil. That was the final straw so the car was brought to my local dealer 3 months after purchase. Car was there for 10 weeks and all the issues that I had discovered have been rectified.

• New steering pump and belt
• HVAC resistor, sensor and box
• Software updates which fixed the navigation and radio
• 2 new doors

Sadly I’ve collected the car in a condition that I beyond ridiculous.
During repairs they noticed the boot light was not functioning and no power was getting to the multi plug. Digging deeper they discovered some wiring harness was broken that connected to the wiring loom further into the car. In the end after lifting the carpet to get to the depths of the car wiring they noticed my passenger area under the seat was soaking wet so now there is water ingress coming from somewhere. They carried out a wire repair so the boot light now works but now the frunk is stating it’s open when it was quite clear not. A strange one even for them I was told. Can’t get rid of the alert so when at 0mph it shows yellow for the frunk and the second I move the display shows red for the frunk and constantly beeps rapidly. The beeps are so uncomfortable to hear when driving and no-way to mute it. Quite unnerving really. The car is mechanically fine to drive but the electrical issues mean I don’t trust the car and along with the rapid loud beeping it’s pretty much undriveable.

The local dealer thinks the water ingress has led to various wiring issues and the only way to get to the bottom of it is to strip out the car and rewire it. Gutted. Of course at the same time find where the water is coming from.
At home the car was in the garage and driving only in dry weather days (yes, Scotland does have some ). Car spent 10 weeks outside and only then has it been discovered that water is leaking in somewhere.
Additionally due to the frunk supposedly being open the car locks and doesn’t beep meaning that the alarm and immobiliser aren’t working, not red flash to confirm like there should be.

I’m going to be contacting the dealership I bought it from as this car is just growing arms and legs with issues. End of the day they sold me a car that had nothing wrong with it but clearly that wasn’t the case from the day I received it.
According to the Motor Ombudsman I need to give the dealership I bought it from one opportunity to fix the problems. If that means at least an entire re-wire then I doubt I’ll be seeing it back this side of summer. I just want to reject it or get the car replaced with one that doesn’t have issues.

Has anyone had any similar issues? If so please let me know.

Thanks for taking the time to read my sob story.

 

[Beachbum]

You sound similar to another to another member on here(Orchardbike), who bought a car from Auto100. Theres a thread about that somewhere on here. Hopefully you are not another Auto100 customer.

Auto100 - UK Trader in Sutton in Ashfield

I know there has been a. Few mentions of the above company in various posts, but I thought I’d create a specific post, due to the issues I’ve encountered. Firstly, they are not members the Motor Ombudsman, so if you have issues with them, post purchase, there’s no mediator, you’ll have to do it...

www.emiraforum.com

 

[Size_5_Rigger_Boots]

You sound similar to another to another member on here(Orchardbike), who bought a car from Auto100. Theres a thread about that somewhere on here. Hopefully you are not another Auto100 customer.

Auto100 - UK Trader in Sutton in Ashfield

I know there has been a. Few mentions of the above company in various posts, but I thought I’d create a specific post, due to the issues I’ve encountered. Firstly, they are not members the Motor Ombudsman, so if you have issues with them, post purchase, there’s no mediator, you’ll have to do it...

www.emiraforum.com

Yes, I have read that thread and tried to DM the OP but for some reason it wouldn’t let me. No, I stayed clear of Auto100 due to bad reviews. Bought from a reputable dealership but I’ve been told I bought a Friday afternoon car

 

[seriously]

It's a sad story- my condolences- especially on a "new" car.

if it's any consolation the issues your car came with were all known warranty issues. the wiring harness issue is unfortunately kind of the worst case scenario for this water ingress issue. I think there is at least one other forum member that had to go through a full wiring harness replacement like you're looking at.

and not to add fuel to the fire, but it's hard to see how any competent dealer would miss these known issues. at least you can get fixed under warranty.

 

[JClem]

Mine was completely re-wired. There was a subsequent wire failure and Lotus bought it back. Corrosion of the wiring terminal is seemingly, and unfortunately, quite common.

 

[Size_5_Rigger_Boots]

Mine was completely re-wired. There was a subsequent wire failure and Lotus bought it back. Corrosion of the wiring terminal is seemingly, and unfortunately, quite common.

Oh my it’s just so frustrating. How long were you without your car while they did the re-wire? Only after the second wire failure did they buy it back?
I’m just deflated by the whole scenario and want to reject and get my money back but I’m past the 30 days so I think I’m fighting a losing battle until they have the opportunity to actually re-wire.

 

[Size_5_Rigger_Boots]

It's a sad story- my condolences- especially on a "new" car.

if it's any consolation the issues your car came with were all known warranty issues. the wiring harness issue is unfortunately kind of the worst case scenario for this water ingress issue. I think there is at least one other forum member that had to go through a full wiring harness replacement like you're looking at.

and not to add fuel to the fire, but it's hard to see how any competent dealer would miss these known issues. at least you can get fixed under warranty.

I appreciate fuel to the fire - it’s smoking already with annoyance! If they are known issues then you have a very valid point. I’m giving leeway in regard to the failed steering pump is at hadn’t actually failed until I’d done at least 1500 miles but then again how common is a steering pump failure on these Emiras?

 

[Friscorays]

One owner's discussion of his HVAC, paint and SOS issues.

 

[seriously]

I appreciate fuel to the fire - it’s smoking already with annoyance! If they are known issues then you have a very valid point. I’m giving leeway in regard to the failed steering pump is at hadn’t actually failed until I’d done at least 1500 miles but then again how common is a steering pump failure on these Emiras?

Steering pump failure is also a known issue but I think less obvious than things like paint blistering, error lights or AC not working.

 

[Davidexige]

Wow, that’s not good at all, as your in Scotland, I’m guessing it was in for repair at Parks in Hamilton, what have they got to say with regards to the way ahead for repairs, have they offered to carryout the fix? I don’t think it’s great that they’ve given you back a car that sounds (no pun intended) like it’s undrivable.

 

[Size_5_Rigger_Boots]

Wow, that’s not good at all, as your in Scotland, I’m guessing it was in for repair at Parks in Hamilton, what have they got to say with regards to the way ahead for repairs, have they offered to carryout the fix? I don’t think it’s great that they’ve given you back a car that sounds (no pun intended) like it’s undrivable.

Yes the car was at Parks Hamilton. They have been really good with it all and yes they can do the fix. I chose to take the car back because we are at a bit of a cross roads. Technically because I’m within 6 months of purchase I need to give the dealership I bought from the opportunity to fix the car or provide a replacement car. Ideally a refund would be the best case scenario. I’ve pretty much lost trust in the brand and the car.
Parks in Hamilton repaired everything that was previously an issue/failure under warranty and with that they discovered even more faults. Numerous wiring faults hence the full re-wire along with water ingress. They can’t get the fault away for the frunk showing as open either without removing looms and modules etc effectively turning the car into a brick. Then I would be accepting a full re-wire without giving dealership I bought it from the opportunity to come to a mutual decision that we would be happy with.

 

[Davidexige]

Yes the car was at Parks Hamilton. They have been really good with it all and yes they can do the fix. I chose to take the car back because we are at a bit of a cross roads. Technically because I’m within 6 months of purchase I need to give the dealership I bought from the opportunity to fix the car or provide a replacement car. Ideally a refund would be the best case scenario. I’ve pretty much lost trust in the brand and the car.
Parks in Hamilton repaired everything that was previously an issue/failure under warranty and with that they discovered even more faults. Numerous wiring faults hence the full re-wire along with water ingress. They can’t get the fault away for the frunk showing as open either without removing looms and modules etc effectively turning the car into a brick. Then I would be accepting a full re-wire without giving dealership I bought it from the opportunity to come to a mutual decision that we would be happy with.

Ah, I see, that makes sense. There was a thread on Pistonheads recently where a guy rejected a Porsche at just under six months, I think it took a bit of pushing by him but he did get a refund, though I think there was a slight deduction for the mileage he'd done.

 

[Size_5_Rigger_Boots]

@Beardedbradley the car was bought from a Lotus dealer yes. I’m not comfortable naming them as I haven’t officially contacted them about the car. I just got it back on Friday there so waiting until tomorrow to contact them.

 

[Size_5_Rigger_Boots]

We only have one in Kent, speak to Joe, Sam or Owen they are great lads I’ll sure they will help were possible.

Lol! Opps in had no idea there was only one. Oh well

Thanks, those guys you mentioned wasn’t who I was in correspondence with but thanks for letting me know thry are good guys.

 

[Size_5_Rigger_Boots]

Ah, I see, that makes sense. There was a thread on Pistonheads recently where a guy rejected a Porsche at just under six months, I think it took a bit of pushing by him but he did get a refund, though I think there was a slight deduction for the mileage he'd done.

Yes, the dealership are fully within their rights to deduct milage that’s fair enough.
We had the car for 3 months, then at the garage for repairs for just over 10 weeks so according to online sources (the car expert) the timer of 6 months is paused if it’s not in owners possession i.e in the garage for warranty repairs.

I’m just so gutted because I love my car but this stress and lack of trust of when the next issue is going to happen just isn’t worth it.

 

[Davidexige]

Yes, the dealership are fully within their rights to deduct milage that’s fair enough.
We had the car for 3 months, then at the garage for repairs for just over 10 weeks so according to online sources (the car expert) the timer of 6 months is paused if it’s not in owners possession i.e in the garage for warranty repairs.

I’m just so gutted because I love my car but this stress and lack of trust of when the next issue is going to happen just isn’t worth it.

Yep, totally agree, is a shame but at least you can say you've had one and hopefully you managed to enjoy a few miles in it. Any way have you any plans to replace it with anything else.