So, think my Lotus journey may be coming to an end.
I was an early depositor - 7 July 2021 13:51. Initially scheduled for a June delivery. When Lotus said they would delay to a July delivery and could not commit to when in July, I asked them to move me to a Sep delivery as I am going be to travelling in late July and Aug. Wanted to do it with my Emira but made peace with doing it with my A110 instead and collect my Lotus when I am back.
Asked for an update on my delivery slot given the delays. They have just come back saying it will now be a December delivery. And they have the gall put that on me as I requested the change without acknowledging they put me in the position.
First, when I requested a Sep delivery, they scheduled an Oct dleivery as the first available without letting me know or updating me. I was never told that Sep was not possible or given the option to retain my July delivery.
Next, when they have now pushed others who booked the same time as me to Sep (which is what I requested!!!), they will not honour my booking position. While I understand that the whole industry is hit by supply chain issues, this is just plain unfair. I am now looking at at least a 24-week delay (vs the 8-week delay for others). This is just shocking and unfair treatment of a customer and Lotus solving for its production scheduling rather than a customer.
I am new to Lotus and this is not what I expect from a luxury brand - not the 'new Lotus'. It leaves me with a bad taste and does not inspire confidence in how Lotus will treat me going ahead when I need support and after sales. I will not spend my hard earned money on a company that treat me unfairly, however amazing the car may be.
I will escalate to Scott and Matt (can anyone help me with their email ids please?) but dont have much hope - let's see. Looks like I may be heading towards cancelling my Emira and Eletre orders - suspect Lotus will not miss me given their huge order book. Hopefully, someone here will get their Emira early - happy for that.
I am sure the Emira will be an amazing car to drive but likely that Lotus is not for me for the moment. Maybe I will return for the Type 135 or the Alpine version of it ...