Witamats - Emira Owners Be Aware all RHD Countries

[John_Matrix]

Pal has these in his Cayman. Looks dreadful. Standard looks significantly better than this garish mess.

 

[JaviLM]

I was going to order a set for my RHD Emira, but I guess that now I'll pass. Even if they ended up delivering what they're advertising, the way they've been dealing with @TonyV6-UK just doesn't sit right with me.

 

[Witamats]

We’ve just ironed out all the kinks for the RHD models — any RHD owners want to give it a try? Would love to hear your feedback!

 

[TonyV6-UK]

We’ve just ironed out all the kinks for the RHD models — any RHD owners want to give it a try? Would love to hear your feedback!

I had a direct contact via Messenger (just a few minutes before this message was posted in this Forum) ….
On 27th March mine was the only complaint they'd received (from the 20+ RHD sets they'd produced) and now just 4 days later, the whole matter looks to have been resolved - the power of social media is truly amazing sometimes.

My reply (via this Forum to Witamats) is as follows:

1. I genuinely hope that you have resolved the problem and thank you for the quick notification - I just wish you had treated the original complaint in a more serious manner and not just hoped that I would go away, which finally made me resort to posting negative online reviews, simply to encourage a more responsible response.
2. I will accept your offer for the new set of RHD replacement mats subject to including the $50 refund for "my patience" that has been promised several times in e-mails (and confirmed again on 27th March)
   
3. My only other observation is that I guess that you will include the cut-out for the dead pedal area to keep the LHD & RHD models the same (as per your comments earlier in this thread) - If so, I want to make sure that, as I ordered the Double Layer Luxury Mats, the dead pedal cut-out area aligns properly with my top/upper mat because I want to receive 2 differently shaped profiles which would mean my left foot (clutch) would keep catching on the upper mat - I am sure you will have this covered off, but I would rather mention it now, before the production starts.
4. Finally, please remember you also promised shipment by air to get the new mats to me as quickly as possible.

For the $50 refund you will need new card details from me (as I have changed banks), so please send me a separate e-mail and I'll respond with the new card info.

I hope to hear back from you very soon with an anticipated despatch date from China.

Finally, for other 20+ RHD owners - I hope they also get treated with the same respect - maybe you could send an e-mail directly to all 20+ of them, explaining the difference and offering them a free set of replacement mats ?

 

[TonyV6-UK]

We’ve just ironed out all the kinks for the RHD models — any RHD owners want to give it a try? Would love to hear your feedback!

Sorry - just saw an important typing error in point 3 -
It should have said "because I don't want to receive 2 differently shaped profiles"

 

[marc1adrien]

I ordered some. They were great to deal with, and seemed perfectly happy to leave me a cut out so i could use the cargo net.

Then they showed up with no cut out. They asked a half-dozen times for the same info: what was wrong, what did i mean etc. The amazing thing is that they replied to the same email string where they agreed to do it. Most of my replies included the complex instruction to please "scroll down and read." Sent photos, everything. Then a week later I'd get the same requests.

I gave up.

 

[Johnson]

They look terrific. I’d love to get some once the issues are sorted — being in Australia makes it tricky to sort things out if they arrive faulty.

 

[Witamats]

@TonyV6-UK
Just created a brand-new set of mats for you with all the updates. Once they arrive, drop a review here!

 

[crashprash]

@TonyV6-UK
Just created a brand-new set of mats for you with all the updates. Once they arrive, drop a review here!

pics?

 

[crashprash]

pics?

They offered me this as a replacement option. Why is the dead pedal not covered and why is there a cutout on the left of the drivers side (RHD) mat?

 

[Witamats]

We just made some updates to the right-hand drive Lotus mats. Would you like to give them a try?

1. Leave the dead pedal area uncovered, just like we did for the left-hand drive version.
2. Extend the coverage to include the door sills this time.

Leave the dead pedal area uncovered-The change comes from the request of the RHD customer.

Now The mat for right-hand driving is completely the same as that for left-hand driving.

 

[Witamats]

They offered me this as a replacement option. Why is the dead pedal not covered and why is there a cutout on the left of the drivers side (RHD) mat?

View attachment 62477

Leave the dead pedal area uncovered-The change comes from the request of the RHD customer.

Now The mat for right-hand driving is completely the same as that for left-hand driving.

 

[TonyV6-UK]

@TonyV6-UK
Just created a brand-new set of mats for you with all the updates. Once they arrive, drop a review here!

1. Can I assume from your post today that my order is also now finally ready to be shipped by air ?
2. I still haven't received your e-mail (that I requested in this thread on March 31st) so I can provide bank details for the much promised $50 goodwill refund ?
3.Please can you respond to both questions.