Really! Well good for you!! Hopefully they got someone as passionate as you are. Be persistent though; let them know you ARE interested anyways, and even grease the wheels a bit with some ideas to let them know that you want to help them solve their problems, and you've got some great ideas. I've gotten jobs before that were 'already filled' by being persistent.
Well not yet that we know of. It hasn't been that long since the guys were there. It took Lotus months before they revealed the new configurator, though the time to roll out a decent communication process would be the day the first cars start to roll off the production line. I don't know what their approval cycle is for getting things signed off for release, or who has to do that, but hopefully they don't take too long to get something in place. The curtain is about to go up, and they need to have their act together.
In hindsight that now seems like an attempt to silence the more active and vocal members offering constructive criticism.
I pray to God China doesn't move on Taiwan. TSMC (Taiwan Semi Conductor) makes most of the worlds chips. If China takes control of that, that would throw the entire world economy into the blender. If China and Russia have signed a pact together, that's almost setting up World War III. Especially if China takes Taiwan, and Russia starts moving in a blitzkrieg fashion towards Europe. Without a focused and coherent U.S., NATO won't be able to stop them, and unfortunately we have a near vegetable in the White House who can't even form a sentence anymore. If any one of you are spiritually inclined, now's a good time to be praying.
Again a more fwd thinking company would have made a massive deal out of this. It's the perfect opportunity to say look we made some mistakes but we are genuinely interested to hear constructive feedback from our customers and this is how seriously we are taking it. Heck I'd have videoed it and posted it if I could have
Are you not even slightly upset that you haven't even had confirmation of your order and the spec you will recieve in June????
The waiting and anticipation should be fun but it’s difficult for customers to enjoy that aspect when they’re not 100% sure they’re getting what they want
). I just think it's not the time to blame them because of those mistakes. They probably have to deal with worse problems at the moment. There are worse things happening in the world than missing out on showing some pictures. I would just feel a bit stupid at the moment to complain about those kind of things.Boy does this put pressure on the highly anticipated March update. It's going to be a high threshold to clear. Enough sustenance for the ravenous?
Considering the waiting list they already have and that continues to build, if you get your car and it's not exactly what you want, you shouldn't have any problem selling it, and probably for more than you paid for it. On the other hand, you may find you actually like it so it's all good. I don't see a downside right now. If the car is as great as I suspect it's going to be, you'll quickly forget about these times the moment you see it, sit in it, and start it up. I fully expect videos of you with a big grin plastered all over your face, driving the most beautiful sports car in its segment, and a few segments above it.
I agree I expect that to be the case on collection/delivery.
Yes, it's exactly that level of amateur. As we've all said many times, there is no attempt to walk in their customers' shoes.
It's very clear they care hugely about quality, from design through procurement and build and QA. They know they need to step up and address previous concerns on that. And everyone is very committed to quality and creating a great car. I have no doubt it will be great to drive, a nice place to sit and well made.
It's the numerous broken promises and changes of approach that are becoming increasingly frustrating. Three examples:
It's not a start-up business. All the design and development capability is current and has existed for decades. The production and QA stuff is modern but not unfamiliar. The other part they needed to address was the customer experience, where they hired people in - not just a Head of Customer Experience but teams of people in sales, marketing, PR, comms, customer service. They are part of the Geely group and have access to all kinds of expertise, not just technical. I know for example they are drawing on Volvo UK capability for some customer lifecycle stuff.
They are not only watching, they asked for feedback from four of us (4 pages from me) and had feedback from the Customer Care team about issues they couldn't handle. Apart from inviting us to the factory to talk about it, what have they done to act on that or improve the customer experience in the 5 weeks since we were there? From my perspective the answer is literally nothing.
I don't think it was intended to silence us. It was to show us behind the scenes so we would be reassured they were making good progress, and to talk about where they were up to and what they were doing so we had a better appreciation of the Lotus perspective on things. That was fine. There were only a couple of things I saw/heard that I was asked not to share.
It's the mis-steps, broken promises and absence of customer care that are frustrating and affecting a growing group of people. Those of us with very early deposits accepted we would have to commit based on very limited info - but info we were promised didn't appear and we found out too late that we couldn't make changes when we'd been told we could. It was expected this would affect a few hundred people - the ones with deliveries in the first 1-2 months. But it actually affects the first 6 months of production, two-thirds of 2022 deliveries and over 1,500 people. And on top of that add the mess of US allocations and mark ups plus the lack of info to dealers in other countries.
I hope you're right. But what if you ordered Magma and then when you see the cars you wish you'd chosen Nimbus? Sell the car and join the back of the queue? Drive the Magma and be disgruntled that it isn't the colour you wanted? Ask for a change before delivery and be told your car will now arrive in the winter and you'll have to buy another car in the interim? Cancel your order before delivery?
Regardless of it being “for the drivers” - the demand is essentially a direct result of how the Emira looks - and that’s why it’s so important customers are confident and happy with what they’re getting, aesthetically.
Create an account or login to comment
Join now to leave a comment enjoy browsing the site ad-free!
Create account
Create an account on our community. It's easy!
Log in
Already have an account? Log in here.
