I think we've all thought about those kinds of programmes. I described something similar when I met Matt at Hethel, building on the key elements of the roadshows - where it was Lotus design and engineering staff rather than salesmen who engaged with customers. That kind of approach could have been used for regular emails.
We had one email with a short video of Gav talking about Drive modes and driving on track, which was great (although I'd already done a long write up on that

). But what we really wanted was him talking about suspension options. They knew that was a topic that needed covering - we all asked them at roadshows and if you watch the Smoking Tire podcast you can see Matt, Russell and Gav already know it's a key area of concern. But they still haven't published the note they said they would!
Maybe we're in for a big surprise on 7 March when production starts and a massive comms programme springs into life.