Ok, I kept quiet about this one due to the overall heated atmosphere and my long established dedication to the brand - I just want the guys at Hethel to be succesful. Also because I think that negative news travel too fast compared to positives in this world.
But now I decided it might be important for the statistics and hopefully Lotus reads this and takes consequences at some point.
Since the 2nd day after delivery (!) my passenger side door does not open anymore. I mean - not at all! Not from the inside or the outside. As if the lock mechanism is broken. You can still hear the mechanical sound of the lock when unlocking/locking. But the inside- or outside door handles just don't open the door.
Brought the car back to dealer on day five (after enjoying the rest of the car


for few more days) because I had 3 weeks vacation planned anyhow.
For sure the dealer would be able to fix it in the meantime and no big thing for me because I am away anyhow. Ok, not sure how to reach the inner mechanics of the door when you can't open it. First feedback from Lotus: remove the inner door panel to fix lock mechanics. But how to remove if the door panel is blocked by the seat, sills, cockpit...and the door itself?!! Did they forget, the problem was that we can't open the door!
Guess they somehow managed to remove the panel since I got feedback from the poor dealer that they ordered a spare part about two weeks ago. Which still hasn't arrived! I'm returning mid this week from vacation and I'll be really p*ssed if I can't collect the car right on the next day.
It is pretty normal that these things can happen on new cars, new models especially. Even more so in the first few early cars being delivered and well, yes I have to say it: I knew what I was getting into. Its not my first Lotus, I have heard all the stories since years. It was my decision because of love for the brand. I mean, at the moment I still own four (too many) of their cars, all of them excellent driver entertainment creators! So I knew what I was getting myself into.
Reporting a faulty door lock is just for the statistic and not a problem. All manufacturers have these kind of issues.
Not walking down to the factory floor and taking a spare part out of one of those now famous cardboard boxes if its not available inside the famously "full warehouses" is just a sign of how bad out of shape this part of Lotus as a company is. How is this case not a high priority for them? A new early adopter customer car being stranded for several weeks at the dealer.
Because first it was parked for three weeks due to what turned out to be the servo pump callback. Now another three weeks to sort a broken lock... have any of you followed the McLaren door debacle on their forums?
Not to mention the safety issue of not being able to open a door -at all-.
I won't make that post any longer but I hope I can come back to this thread in a few days and report that they fixed it just in time for my return.
PS: I said it before - no fault whatsoever for my dealer! The guys are doing everything they can and communicate in the best way possible and go out of their ways to do everything right. Literally the best car dealership experience I ever had. It's Lotus who are messing this up.