Leonard
Emira Aficionado
That is an amazing Xmas presentDelivery due this Friday!!!
So things have turned around very quickly. I had the checkout email on Nov 5th… nothing much happened for over 6 weeks except to find out some trim was missing. That eventually was sorted then I was called yesterday to be told I can have THIS FRIDAY as a delivery date - IE 3 days away - but only if I had the invoice paid first thing this morning… no pressure!!! And if I couldn’t pay that quick then delivery would be in the New Year!!!
I used my HSBC work account as my Nationwide personal account doesn’t have a high enough payment limit and the branch wasn’t open when I could have gotten there.
But getting the actual payment approved behind the scenes was rather painful as HSBC fraud got involved and insisted the payment was fraudulent! I’d already double-checked all the bank details with Lotus on the phone then paid the full amount online. I had to spend 45 mins trying to convince HSBC that it was all ok. Once they found out that I needed to get the money paid ASAP they thought I was being pressurised to paying it! They were also less than impressed when I said that I hadn’t physically seen the car! I tried explaining that they a main car dealership and the car is brand new but they were still sceptical. When he asked if the purchase was for business or personal I lied and said business as I felt that was the only way to get him to approve it! I insisted I want being pressurised but I had to get the transfer approved before lunchtime and then get to my sons birthday party or the car wouldn’t have been arriving sometime in Jan…
After much wrangling and accepting full responsibility so if it goes wrong I’ve lost all my money the payment was made!
Received an update shortly (2 hours) afterwards from Lotus confirming all was good with the payment and I can have the car delivered on the 23rd….
Stressful but it all went though ok and I’m super pleased as it will be a fantastic Xmas present - invoice number 85 which I guess means the 85th car.
What made this bit stressful is that the invoice from Lotus says the bank they are using (Stripe) doesn’t accept CHAPS payments - hence why I was using HSBC and a bacs payment in the first place.
Further making life hard, when you try to pay the account name online that they give you “Lotus Cars Limited” you are told that it doesn’t match and is incorrect… it’s because they use a funky system at Stripe that means everyone has a different account number - so the validation doesn’t work.
For reference when anyone else gets to this stage the correct sort code I was given is 23-68-02 - rest assured that’s the correct one - at least it was for me.
A bit of a ramble but half celebration and half trying to prepare future UK invoice payers for some of the stresses to come!!!
I dont think I've been able to purchase any of my new cars in the last 10 years easily.
I always allow at least an extra hour now for the fraud squad to kick in and reject my payment. And that's with calling them multiple times in advance to authorise it..
Does seem strange that they cannot let you pay directly into their account though and circumnavigate Stripe completely
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