UK deposit to order checkout to delivery process

[Dommo]

If we are waiting for cars what chance do anyone have if they are ordering now

They'll probably jump straight into a cancelled slot and get the car before us!

 

[NSXR]

I received my check out email late today. I placed my order just a few hours after the Hethel launch.

So I understand next step is to be offered dates for my collection at Hethel. Having waited for check out for so long now it's here I realise it is just a meaningless stage on the journey - after order the only date that really matters is delivery.

My car will be H Yellow, Black pack, no privacy glass, black alcantara/yellow stiching, black wheels and sport suspension. Plus I know controversial for some but with yellow calipers. V6 manual of course.

So just a few new things left to worry about:

1. how long left to wait for delivery after todays check out
2. will there be any problems immediately such as paint quality
3. will my car suffer with any of the early faults I have heard about

 

[donskibeat]

I received my check out email late today. I placed my order just a few hours after the Hethel launch.

So I understand next step is to be offered dates for my collection at Hethel. Having waited for check out for so long now it's here I realise it is just a meaningless stage on the journey - after order the only date that really matters is delivery.

My car will be H Yellow, Black pack, no privacy glass, black alcantara/yellow stiching, black wheels and sport suspension. Plus I know controversial for some but with yellow calipers. V6 manual of course.

So just a few new things left to worry about:

1. how long left to wait for delivery after todays check out
2. will there be any problems immediately such as paint quality
3. will my car suffer with any of the early faults I have heard about

Well I can answer Q1 for you - I got my checkout email on 22/12 - still waiting for next stage.........

 

[TomE]

Apparently the delay is due to the cars needing some updates. Probably better be delayed now than needing retro work done later

"Some updates" includes an ECU software update for the limp mode issue. Also there are 35-40 cars held at BCA awaiting the correct black wheel bolts (having been fitted with silver ones) and/or replacement speaker grilles.

 

[TomE]

I received my check out email late today. I placed my order just a few hours after the Hethel launch.

So I understand next step is to be offered dates for my collection at Hethel. Having waited for check out for so long now it's here I realise it is just a meaningless stage on the journey - after order the only date that really matters is delivery.

My car will be H Yellow, Black pack, no privacy glass, black alcantara/yellow stiching, black wheels and sport suspension. Plus I know controversial for some but with yellow calipers. V6 manual of course.

So just a few new things left to worry about:

1. how long left to wait for delivery after todays check out
2. will there be any problems immediately such as paint quality
3. will my car suffer with any of the early faults I have heard about

Congratulations. It's getting closer.

From what I've seen recently:
1. Likely to be 4-8 weeks but may improve
2 and 3. Possibly, but less likely than on the first 100 cars, as they held cars back to address issues flagged by the earlier customers

 

[BeHappy]

"Some updates" includes an ECU software update for the limp mode issue. Also there are 35-40 cars held at BCA awaiting the correct black wheel bolts (having been fitted with silver ones) and/or replacement speaker grilles.

For the silver bolts though they rang owners affected to check that you were ok to take car with silver then get them c/o later when the black one came in - I’m sure people wud rather have their car

 

[TomE]

Actually the majority of people have elected to leave the car at PDI until the correct bolts are available, which has surprised Lotus. I guess the weather isn't great, they might find and fix some more issues and if it goes on a bit longer then people will be into the next registration period.

 

[donskibeat]

What colour bolts do the diamond cut wheels have?

 

[Forlorn]

Harry got his car in line with having paid a deposit within minutes of the central UK order book opening on 6 July 2021.

Him getting his car before I got mine is more to do with Lotus messing up all the pre-reveal deposits than Harry jumping the queue. The first customer cars delivered via dealer, Hethel collection and direct delivery were all 6 July depositors.

I checked my emails and telephone calls with my Lotus dealer, it was 11/6/2021 when I notified them to be on their pre-reveal list. no 5-6!!!

After waiting a few weeks after reveal, then my dealer informed me I had to place my deposit online!! Well done dealership

Sorry tail has continued 2021/2022 what with test drives delayed before making a lock in decision. Unilaterally thrown into 2023 list

After forum members lack of promised cars for 2022, moved to 3023 I rang LCS this week, I have been delayed yet again, until June now another month delay.

I see a New Zealander on here deposited in September 2021 and expecting their cars in March 2023. How come?

I am looking now for an alternative. Will keep you informed. The saga has to stop.

 

[emiralust]

My checkout email was 10th January, received a phone call yesterday and home delivery is 31st January yellow, black alloys. No mention of silver bolts. I asked if I would get an rfid blocker box like I’ve seen others get and she said no I have to buy it, they’re only giving that to people who have had after sales issues to be honest after all of the delays and poor communication the least they could do is give me a key box. little bit sour about that now wish I’d never asked

 

[Magicman]

My checkout email was 10th January, received a phone call yesterday and home delivery is 31st January yellow, black alloys. No mention of silver bolts. I asked if I would get an rfid blocker box like I’ve seen others get and she said no I have to buy it, they’re only giving that to people who have had after sales issues to be honest after all of the delays and poor communication the least they could do is give me a key box. little bit sour about that now wish I’d never asked

Least they could offer imo. How much is it to buy?

 

[emiralust]

Least they could offer imo. How much is it to buy?

For the full picture, i’m not sure if it’s covered on here or not but my question was - Since I’ve chosen home delivery do I still get a key box like others seem to have been given from dealership collection? - the answer was a polite no but I will find out the price for you and email it over for your consideration. I haven’t actually been emailed yet haha but it was Friday… but i’ve been promised enough emails by now to know it’s not coming so if anyone has experience with getting a box and why/how much please do share

 

[EM12AAM]

My car has apparently been pushed back to a June build with a July delivery. That's a problem for me since I was hoping to have the car for a special family event on July 2...

 

[Toomanyloti]

mine is V6 Auto - Update on email in Nov 2022 Feb Build 2023
Enhance and Protect Email 10th Jan 23
Had no other comms other than around test drive
and as far as I know the spec was locked maybe a year ago!

 

[emiralust]

No mention of silver bolts.

I've now had mention of the silver bolts and mine will be delivered with them and changed to black once available. FYI deposit July 7th 2021 4pm - Delivery 31st Jan invoice number 128

 

[KJD]

I've now had mention of the silver bolts and mine will be delivered with them and changed to black once available. FYI deposit July 7th 2021 4pm - Delivery 31st Jan invoice number 128

The transporter must be doing a Surrey run.
Mine is being delivered (to B&C) on the 31st too. Picking up 4th Feb after it’s had a polish.
Lotus online deposit 7th July ‘21, 8pm. Invoice no 129.
They seem to be getting through the 7th July people now, although I was pre-reveal B&C deposit (23 June), a cock-up that I’m slowly getting over.
No mention of wheel bolts to me (Black wheels).

 

[TomE]

Congratulations! Expecting to see you both at the Newlands Corner breakfast meet on 19 Feb

 

[emiralust]

Just a forewarning that the cash purchase payment process Lotus have in place is not ideal in the slightest and to be honest it’s all a bit shady and feels risky. Spent all day convincing the bank it wasn’t a scam and in the end having to convince myself and triple check with lotus it wasn’t a scam with a hijacked email replaced with someone else bank account details. You get emailed an invoice from a new lotus email address (went into my spam). On the invoice you are assigned with essentially a random sort code and account number you are told is specific to your payment only-for the purpose of keeping lotus’ account details out of the public domain. Chaps payments are also not accepted at the moment. When I went to pay it, the name does not match the account. So I paid £1 and asked customer services to confirm they receive it before I send a further £75,000 into the abyss. They got the £1 according ti the live chat, i phone the bank (nationwide) and tell them I'm making a large payment via fast transactions (£10k at a time and take up to 2hours) they said I can make as many as I want and if it does throw up an issue they will ring me. 30mins later I get a call from a random mobile number - not the bank but a guy who said he works for Lotus and wondering when i’m making payment, essentially chasing the payment and to let me know when they receive the money. Fast forward 2 hours and the bank phones me to discuss suspicious activity on my account - fair enough. A series of questions later from nationwide fraud team and advice about people intercepting and hijacking emails and replacing with their own account details - I’m hearing myself talk out loud about a random new email address and a random mobile phone number popping up today with an invoice with an account and sort code the bank can’t match to Lotus and a car registration number they can’t find and match to the lotus and usually can at this stage… i’m being ask to commit to the payment at high risk in their eyes after a few hours of back and forth my bank aren’t 100% on it but are happy to pay if I accept liability that it could be a scam and gamble on £75k… not exactly the secure and guarantee my money is going to the correct place I wanted really and all a bit stressful. The random mobile number is a senior finance staff member and customer services online live chat confirmed it is his mobile number. After payment I received an email with receipt of payment attached and hopefully I have paid for a car. - Jessica from customer services was super helpful throughout it’s not just been me with this - Lotus need to find a more convincing way of dealing with the payment

 

[Snakes]

Just a forewarning that the cash purchase payment process Lotus have in place is not ideal in the slightest and to be honest it’s all a bit shady and feels risky. Spent all day convincing the bank it wasn’t a scam and in the end having to convince myself and triple check with lotus it wasn’t a scam with a hijacked email replaced with someone else bank account details. You get emailed an invoice from a new lotus email address (went into my spam). On the invoice you are assigned with essentially a random sort code and account number you are told is specific to your payment only-for the purpose of keeping lotus’ account details out of the public domain. Chaps payments are also not accepted at the moment. When I went to pay it, the name does not match the account. So I paid £1 and asked customer services to confirm they receive it before I send a further £75,000 into the abyss. They got the £1 according ti the live chat, i phone the bank (nationwide) and tell them I'm making a large payment via fast transactions (£10k at a time and take up to 2hours) they said I can make as many as I want and if it does throw up an issue they will ring me. 30mins later I get a call from a random mobile number - not the bank but a guy who said he works for Lotus and wondering when i’m making payment, essentially chasing the payment and to let me know when they receive the money. Fast forward 2 hours and the bank phones me to discuss suspicious activity on my account - fair enough. A series of questions later from nationwide fraud team and advice about people intercepting and hijacking emails and replacing with their own account details - I’m hearing myself talk out loud about a random new email address and a random mobile phone number popping up today with an invoice with an account and sort code the bank can’t match to Lotus and a car registration number they can’t find and match to the lotus and usually can at this stage… i’m being ask to commit to the payment at high risk in their eyes after a few hours of back and forth my bank aren’t 100% on it but are happy to pay if I accept liability that it could be a scam and gamble on £75k… not exactly the secure and guarantee my money is going to the correct place I wanted really and all a bit stressful. The random mobile number is a senior finance staff member and customer services online live chat confirmed it is his mobile number. After payment I received an email with receipt of payment attached and hopefully I have paid for a car. - Jessica from customer services was super helpful throughout it’s not just been me with this - Lotus need to find a more convincing way of dealing with the payment

F**k me! That sounds horrendous.

 

[Mistral]

Just a forewarning that the cash purchase payment process Lotus have in place is not ideal in the slightest and to be honest it’s all a bit shady and feels risky. Spent all day convincing the bank it wasn’t a scam and in the end having to convince myself and triple check with lotus it wasn’t a scam with a hijacked email replaced with someone else bank account details. You get emailed an invoice from a new lotus email address (went into my spam). On the invoice you are assigned with essentially a random sort code and account number you are told is specific to your payment only-for the purpose of keeping lotus’ account details out of the public domain. Chaps payments are also not accepted at the moment. When I went to pay it, the name does not match the account. So I paid £1 and asked customer services to confirm they receive it before I send a further £75,000 into the abyss. They got the £1 according ti the live chat, i phone the bank (nationwide) and tell them I'm making a large payment via fast transactions (£10k at a time and take up to 2hours) they said I can make as many as I want and if it does throw up an issue they will ring me. 30mins later I get a call from a random mobile number - not the bank but a guy who said he works for Lotus and wondering when i’m making payment, essentially chasing the payment and to let me know when they receive the money. Fast forward 2 hours and the bank phones me to discuss suspicious activity on my account - fair enough. A series of questions later from nationwide fraud team and advice about people intercepting and hijacking emails and replacing with their own account details - I’m hearing myself talk out loud about a random new email address and a random mobile phone number popping up today with an invoice with an account and sort code the bank can’t match to Lotus and a car registration number they can’t find and match to the lotus and usually can at this stage… i’m being ask to commit to the payment at high risk in their eyes after a few hours of back and forth my bank aren’t 100% on it but are happy to pay if I accept liability that it could be a scam and gamble on £75k… not exactly the secure and guarantee my money is going to the correct place I wanted really and all a bit stressful. The random mobile number is a senior finance staff member and customer services online live chat confirmed it is his mobile number. After payment I received an email with receipt of payment attached and hopefully I have paid for a car. - Jessica from customer services was super helpful throughout it’s not just been me with this - Lotus need to find a more convincing way of dealing with the payment

I paid my invoice a couple of weeks ago from a Barclays account and the faster payments process. I believe that the sort code is the same for everyone but the account number is different for each payee, to hide the Lotus account identity. I also paid £1 at first then checked via a phone call to LCC that it had been received. Barclays did the normal scam checks but allowed the payment. The next two days I paid the remainder, checking each time by phone that it had been received. Barclays again did the scam checks. It was as easy as that with none of the drama you describe. It may be that your bank is at fault rather than Lotus.