Mine is David, It's mostly that I called him to ask about something and he just started with "We don't know where your car is, we'll call you when we know okay? Bye" and then hung up. And I was basically trying to tell them I was moving to Denver and if there was anything i needed to do before I moved that would be helpful, and that I needed to register the car in a different place than I originally intended. I really have only contacted them 3 times in the last 3 years, so I get they are also frustrated, but I generally would like to ask a question before being given an answer.