Leonard
Emira Aficionado
I'm suprised they can even survive.I agree and previously my experience with UK Lotus dealers has been excellent. A great buying experience new and they looked for used cars to my spec. Always happy to let me tyre kick and take cars out to test drive on my own. Good aftersales, although sometimes hampered by Hethel for parts, but argued my case for Lotus to pay for an outside warranty repair. Invitations to track days and events, tickets to Goodwood.
I feel sorry for them now they’ve become agents. No new cars to sell since mid 2021, expected to upgrade showrooms for a car where they now don’t get a showroom version. Kept in the dark on comms (most get their info from forums) and no influence over Hethel or customer care. Forced to do nannying test drives. Taken out of the process on PDI - but many will have to repeat it due to concerns about Hethel and BCA.
Lotus will have demanded they tart up the dealership, put certain things in place to support EV and then what. They get a pittance commission cheque and none of the add on sales such as gap and the like either. Even all the servicing has been centralised and they get a rebate on that at a price set by Lotus (or so I believe)