Dear Customer,
I sincerely apologize for the recent delays in product delivery and the lapse in our communication. We understand the frustration and inconvenience this has caused. Our team has been working tirelessly to address the challenges we faced, including unforeseen supply chain issues. We acknowledge that our communication fell short, and we are implementing immediate measures to enhance transparency. As an owner of the company, I take full responsibility for these shortcomings and assure you that we are committed to rectifying the situation promptly. Your satisfaction is our priority, and we appreciate your patience and understanding during this challenging time.
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Nova