I can't speak for his experience, but my sales guy is at least good with responding quickly, it's just usually with short or vague information (which may not be 100% his fault given how poor Lotus is with comms).
March 1st: "Without me checking in with my GM who is in a meeting, if your car is part of First Editions 1 then I can get you a VIN. If your car is a First Edition second batch, then those cars are being built this month. And therefore the VIN won’t be available until the car is built."
March 30th: "We don’t have yours quite yet. But when we do, I will send it to you. The only ones that have VINs currently are the very first editions 1s. Yours will be coming soon."
I personally think this is just laziness combined with bad info since we all know FE 2.0's have been sitting in US garages for many weeks now. Trying my best to be patient while everyone gets excited over their VIN's showing arrival on shipping manifests, meanwhile I continue to be kept in the dark after 2.5 years...