Anyone received their 30 day notification yet?

[Lotustoronto]

I was extremely surprised that the UK depositors were not prioritized properly. Even if I am not living or ordered in the UK, it still shows what kind of operation they are running at Hethel. I understand accountability to shareholders and returning profits is number 1. However, I really hope Lotus begins to do something very special for all the guys that have supported the brand for years and driven multiple Lotus' cars. I don't buy the Brexit excuse, I just hope that going forward they start caring about the customer experience.

 

[Scruff111S]

So many people being told Dec build and Jan delivery. With Christmas shutdown I can't believe they will get this many cars built in Dec. Is it just another variation on "soon"?

I was thinking the same about the amount of people being told November build December delivery. As you say, with the Christmas shutdown. Also, if they put as much effort into building and delivering the cars as making videos about them, we would all have had a great summer with our cars.

 

[emiraspain]

I was thinking the same about the amount of people being told November build December delivery. As you say, with the Christmas shutdown. Also, if they put as much effort into building and delivering the cars as making videos about them, we would all have had a great summer with our cars.

In the end, unless its an earlyish december handover for me, I would personally prefer January and 2023 car, which does actually mean something in resale value rather than 2022. I.e. if they offered me december 23 - 31 I would try to get January 2-10 for example.... but I imagine many may try this and despite what some have said, they cant accomodate everyone trying to change their 3 dates to dates well outside those....
However, you would think if it is being sent to a dealer, this should not be an issue, they can send it a week early and then you just coordinate with the dealer.....
I potentially will get both cars in January, which is 100% not what I wanted and means some tough love for one of them.. haha
this is alllll in the case they accomplish what they have said, which would be the 1st time in 12 months or more

 

[roundincircles]

Had my second call with CS this week.....and got the same statement " Your car is still scheduled for October build and we will be in touch in two weeks", well it's not October here in two weeks with respect, " Yes, but we need info from production before we can be certain and that is due to change very shortly". OK, 'things' are about to change then? Will we wait and look forwards to the changes, soon! I guess the chaos is being understood, shortly....

 

[Jimblob]

Had my second call with CS this week.....and got the same statement " Your car is still scheduled for October build and we will be in touch in two weeks", well it's not October here in two weeks with respect, " Yes, but we need info from production before we can be certain and that is due to change very shortly". OK, 'things' are about to change then? Will we wait and look forwards to the changes, soon! I guess the chaos is being understood, shortly....

I’ve been told the same… not sure I believe them though! Time will tell…

 

[DJS]

Had my second call with CS this week.....and got the same statement " Your car is still scheduled for October build and we will be in touch in two weeks", well it's not October here in two weeks with respect, " Yes, but we need info from production before we can be certain and that is due to change very shortly". OK, 'things' are about to change then? Will we wait and look forwards to the changes, soon! I guess the chaos is being understood, shortly....

What was your deposit date?

 

[roundincircles]

What was your deposit date?

Not sure, long time ago and originally was July build

 

[Mctaff]

I don’t want my car delivered in January but looking to delay to March doesn’t now appear to be an option. Let’s be honest though if you were betting, would you bet on your car being delivered in January, I wouldn’t. We’ve been here before many times.

I’m just assuming my dates will slip to feb as I was an 8th July deposit and I’ll be unavailable until the beginning of march

 

[emiraspain]

Not sure, long time ago and originally was July build

havent you go two on order and one is an auto?

 

[DJS]

Not sure, long time ago and originally was July build

In a galaxy far far away?

 

[BeHappy]

Had my second call with CS this week.....and got the same statement " Your car is still scheduled for October build and we will be in touch in two weeks", well it's not October here in two weeks with respect, " Yes, but we need info from production before we can be certain and that is due to change very shortly". OK, 'things' are about to change then? Will we wait and look forwards to the changes, soon! I guess the chaos is being understood, shortly....

How frustrating surely it can’t be this difficult to get a sensible accurate answer of when your car is going into production What value are CS adding ? there working in a dark mushroom cupboard

 

[roundincircles]

How frustrating surely it can’t be this difficult to get a sensible accurate answer of when your car is going into production What value are CS adding ? there working in a dark mushroom cupboard

I think that's the point.... they are waiting for info

 

[roundincircles]

In a galaxy far far away?

I think my car has been shipped to Alpha Centuri.....Jabba the Hut was an early depositor. Trust me I cannot tell a lie.

 

[Scruff111S]

I’ve been told the same… not sure I believe them though! Time will tell…

Yes, when CS called on Friday to tell me there would be yet another delay of a month, having been told this many times before, i said "i don't believe a word you say". Currently, November build December delivery, well, till the next delay.

 

[Scruff111S]

I think that's the point.... they are waiting for info

I am pretty sure that i couldn't do the CC job. US LOT calling for information, and because production not keeping CC informed about what is happening, then they can't give out any information. A never ending process.

 

[Leonard]

I am pretty sure that i couldn't do the CC job. US LOT calling for information, and because production not keeping CC informed about what is happening, then they can't give out any information. A never ending process.

It's chaos.
What is happening at Board level and is anyone actually representing customer interests?

 

[Scruff111S]

It's chaos.
What is happening at Board level and is anyone actually representing customer interests?

Probably not. I do think that the powers that be should be politely informed about The Lotus Customer Experience, from our point of view.

 

[Leonard]

Probably not. I do think that the powers that be should be politely informed about The Lotus Customer Experience, from our point of view.

I think they have been repeatedly.

 

[BeHappy]

It's chaos.
What is happening at Board level and is anyone actually representing customer interests?

Surely they must look at how many orders are being cancelled as a sign customers are not Happy and voting with their feet Going to be even more interesting what the stats do once we can finally demo the car and ultimately decide

 

[Scruff111S]

I think they have been repeatedly.

But still nothing has changed. Lotus, a caring company, who always put their customers first.