Anyone received their 30 day notification yet?

[NickR]

Lotus are obviously having issues around scaling up which includes other company aspects as well as production including: communication, marketing and internal processes.
Personally they need to have an external company review the situation to advise senior management....it almost feels like the company has internal fiefdoms.
I suspect Lotus will improve and be a good company but at the moment it's not the case. Too ambitious with certain staff out of their depth. IMHO

 

[EspritGuy]

pahah I am the same, was due in July! my mate asked me on Monday, boss asked me on Tuesday, my barber on Wednesday, footie coach Thursday. So far nobody has asked me today....so far....

You need more friends...

 

[hagen111]

Counterstrike...Valve never made their planned re-lease date. It created one of the most iconic companies ever. Do your research and you will find how cool it is for true passionate people to not be bothered by dead-lines, but just release when the product is ready and GOOD!

I am waiting for Emira... and yes the longing increases, yet I don't get all the people that are pissing about 3-6 months delay. FFS...how much is 3 months in a life-time!? Give these guys a brake and hope they make us a good car. You all are screaming for managers and consultants to come in to fix things (and kill the Lotus DNA at the same time)! I don't...I like Lotus for being different and still run by enthousiasts.

Be more in romantic...use the time waiting for Emira to spent with your partner...or get the divorce and move on in life before the car is there. Much better use of time than complaining about delivery time.

 

[andrew6382]

Lotus are obviously having issues around scaling up which includes other company aspects as well as production including: communication, marketing and internal processes.
Personally they need to have an external company review the situation to advise senior management....it almost feels like the company has internal fiefdoms.
I suspect Lotus will improve and be a good company but at the moment it's not the case. Too ambitious with certain staff out of their depth. IMHO

Fiefdoms is exatchly what I said to Scott months ago..... Just before i asked for my money back..... they had us down, so we could tell them whats wrong... Tom E been on at them for months ..... its a lost cause..... but i dont have a dog in this now

 

[Leonard]

Counterstrike...Valve never made their planned re-lease date. It created one of the most iconic companies ever. Do your research and you will find how cool it is for true passionate people to not be bothered by dead-lines, but just release when the product is ready and GOOD!

I am waiting for Emira... and yes the longing increases, yet I don't get all the people that are pissing about 3-6 months delay. FFS...how much is 3 months in a life-time!? Give these guys a brake and hope they make us a good car. You all are screaming for managers and consultants to come in to fix things (and kill the Lotus DNA at the same time)! I don't...I like Lotus for being different and still run by enthousiasts.

Be more in romantic...use the time waiting for Emira to spent with your partner...or get the divorce and move on in life before the car is there. Much better use of time than complaining about delivery time.

Don't u dare compare the Emira to Counterstrike

 

[Leonard]

Lotus are obviously having issues around scaling up which includes other company aspects as well as production including: communication, marketing and internal processes.
Personally they need to have an external company review the situation to advise senior management....it almost feels like the company has internal fiefdoms.
I suspect Lotus will improve and be a good company but at the moment it's not the case. Too ambitious with certain staff out of their depth. IMHO

The issue is senior management aren't listening because they are out of their depth.... and unwilling to take any 3rd party criticism to put them on a path of rediscovery!

 

[Eagle7]

We don't know that it's necessarily senior Lotus management. Based on their behavior at Goodwood, they seem to be completely different than what's happening through comms. It may be Geely. They're hemorrhaging money keeping everything going while trying to get cars produced and shipped. There may be a behind-the-scenes order to focus all money and effort on getting cars into production so they can start bringing in some revenue.

 

[Leonard]

We don't know that it's necessarily senior Lotus management. Based on their behavior at Goodwood, they seem to be completely different than what's happening through comms. It may be Geely. They're hemorrhaging money keeping everything going while trying to get cars produced and shipped. There may be a behind-the-scenes order to focus all money and effort on getting cars into production so they can start bringing in some revenue.

Tell me how many heads of department were at Goodwood and then tell me how many enthusiastic employees were there left to their own devices doing what they should be doing

 

[andrew6382]

We don't know that it's necessarily senior Lotus management. Based on their behavior at Goodwood, they seem to be completely different than what's happening through comms. It may be Geely. They're hemorrhaging money keeping everything going while trying to get cars produced and shipped. There may be a behind-the-scenes order to focus all money and effort on getting cars into production so they can start bringing in some revenue.

Mate some of us have had dinner with the MD.... told him first hand whats going wrong..... what happend.... They may be ok in public.... but when other poeple whom have the say so.... block things what can be done..... When i said to .... about thiefdoms.... he did not correct me... says everything to me

 

[4380r]

I imagine Matt and his team will get something of an earful in two weeks at LOG.

 

[Eagle7]

I don't know how many heads of departments were at Goodwood because I wasn't there, but the reports from those who went, were that the interactions were good.

So Matt is accountable to the financial backers who've put up the money to fund everything. Who would have guessed?

It is what it is right now. Let's see what happens once cars are in production and being shipped. Once revenue starts coming in, we might see some changes; changes that have been in the planning stages but haven't been rolled out yet. If not? Well then, Lotus is just a manufacturer and not a social club. That would obviously not work for some of you, but for the vast majority who have deposits, they'd probably be okay with that. Most people just want the car and that's what they're in it for.

 

[Leonard]

I imagine Matt and his team will get something of an earful in two weeks at LOG.

Out of sight out of mind. Probably got another 24 months unless CX changes for the better. Crazy. Really don't know why they aren't accountable now

 

[Eagle7]

Out of sight out of mind. Probably got another 24 months unless CX changes for the better. Crazy. Really don't know why they aren't accountable now

Maybe it's because what Geely is holding them accountable for right now is getting cars in production and getting revenue coming in. Holding customer's hands while waiting for cars to be shipped is probably not at the top of Geely's to-do list, and they're the ones that have the power and control. Having worked in a large corporation before, those executive conversations tend to be brutal, and it's always about money, not customer's feelings.

 

[Leonard]

Maybe it's because what Geely is holding them accountable for right now is getting cars in production and getting revenue coming in. Holding customer's hands while waiting for cars to be shipped is probably not at the top of Geely's to-do list, and they're the ones that have the power and control. Having worked in a large corporation before, those executive conversations tend to be brutal, and it's always about money, not customer's feelings.

100%, nobody knows customer experience is lacking until its too late.
And then it's a massive investment to sort out

 

[prestonc]

Counterstrike...Valve never made their planned re-lease date. It created one of the most iconic companies ever. Do your research and you will find how cool it is for true passionate people to not be bothered by dead-lines, but just release when the product is ready and GOOD!

I am waiting for Emira... and yes the longing increases, yet I don't get all the people that are pissing about 3-6 months delay. FFS...how much is 3 months in a life-time!? Give these guys a brake and hope they make us a good car. You all are screaming for managers and consultants to come in to fix things (and kill the Lotus DNA at the same time)! I don't...I like Lotus for being different and still run by enthousiasts.

Be more in romantic...use the time waiting for Emira to spent with your partner...or get the divorce and move on in life before the car is there. Much better use of time than complaining about delivery time.

cs-assault. Just saying.

 

[Eagle7]

100%, nobody knows customer experience is lacking until its too late.
And then it's a massive investment to sort out

If cars aren't produced and shipped, then the massive investment that's already been made is at risk. Investors tend to look at things in 90 day cycles. Get the revenue stream coming in, then they'll look at the next investment cycle.

 

[Leonard]

If cars aren't produced and shipped, then the massive investment that's already been made is at risk. Investors tend to look at things in 90 day cycles. Get the revenue stream coming in, then they'll look at the next investment cycle.

No, sorry. Its not even an investment at this stage, its a change in attitude and having someone that understands the demands of a modern D2C company and can implement it

 

[Eagle7]

No, sorry. Its not even an investment at this stage, its a change in attitude and having someone that understands the demands of a modern D2C company and can implement it

That may be what it is for you, but apparently somebody who has control doesn't feel that way about it at this time, and that somebody may not be Matt. Based on my experiences with large corporations, this has money stamped all over it, but we'll see soon enough. If the customer experience you and others are looking for suddenly blossoms right after cars start getting shipped, you'll know why. If not, then there are some seriously clueless people in positions at Lotus that they shouldn't be in.

 

[Leonard]

That may be what it is for you, but apparently somebody who has control doesn't feel that way about it at this time, and that somebody may not be Matt. Based on my experiences with large corporations, this has money stamped all over it, but we'll see soon enough. If the customer experience you and others are looking for suddenly blossoms right after cars start getting shipped, you'll know why. If not, then there are some seriously clueless people in positions at Lotus that they shouldn't be in.

Correct It's not Matt. But I cannot fathom why those that DO have the control over CX aren't accountable.
Some weird historical power plays at play at 'new' Lotus for sure.
My CEO would have ripped this senior management team a new one a LONG time ago. Excuse my French

 

[Lotustoronto]

When any brand in any industry is looking for growth like Lotus currently is, they need to have a few items to make it work.

1. Something different, innovative or representative of good value / far superior to the competition.
2. The process/capital in place to produce the item. (this can be attained, if the product is extremely innovative / better than what is currently out there)
3. Above average customer service and EXTREMELY STRONG marketing
4. Ability to commit and follow through on timelines, or over achieve those deadlines. Basically adequate trained staff to finish projects and product. (parts shortage affecting timelines from COVID not withstanding, speaking in general here)

To have the best chance of success you need all four. However you can also be successful if two out of the four are done in a superior manner to your competitors.

If your Geely, they already have number 2... So which of the other 3 options have they chosen to forgo? Also, is the Emira/Electre innovative enough, or superior enough to the Cayman, C8, M2 or Tesla Model X, Rivian R1S, Hummer EV, or new EV SUV coming from other manufacturers? If you say no to that question, then they do not have a choice but to deliver on points 3 and 4. Also want to point out that Marketing is almost MORE important than CS. I am sure there is a few other items needed, but without those, the chance of success is pretty much zero. I can't see how you can penetrate market share lacking in any of those areas.

Geely might want to see revenue pumping in, but they are also smart enough to see what is happening from the outside in. Imagine being the CEO of Geely, seeing the Emira reviews, the fact they are delayed 7 months delivering customer cars (maybe longer), burning through cash, still LESS than HALF the subscribers to YT than Polestar (an EV startup with no history... it's actually difficult if your Lotus to achieve that btw). I am positive that the board room meetings are getting a little warmer than before.

On the flip side, customer pre-orders are still VERY strong, potential for good revenue is there and clearly worth the struggle for Geely. Lotus made a great looking car in a price point that caused a lot of people to take notice, more so than the Evija. Kudos to them. The designers and engineers deserve some praise and Geely as well for giving life to Emira and future Lotus products.