Anyone received their 30 day notification yet?

[Hedge]

Who’s this bloke called Scott who gets to drive the cars around a lot and say they’re great?

Is he on this forum?

 

[disgruntled]

Who’s this bloke called Scott who gets to drive the cars around a lot and say they’re great?

Is he on this forum?

Scott Walker - not sure if he is on the forum, but i'm sure he would love to hear from everyone on here about the crap CS everyone is receiving - perhaps he might actually do something about it.

Moderator edit: individual’s email address removed.

 

[NicolasB]

Scott Walker - not sure if he is on the forum, but i'm sure he would love to hear from everyone on here about the crap CS everyone is receiving - perhaps he might actually do something about it

Username checks out

Moderator edit: individual’s email address removed.

 

[Eagle7]

For those of you that write to Scott; be nice. Be civil and decent in your communication. Don't bury him in trauma drama. If you overwhelm him with grief, he's not going to want to respond to anyone about anything. Just a suggestion.

 

[TomE]

Scott isn’t responsible for customer care or comms. He is now heading up the Hethel customer handover operation.

 

[Hedge]

Scott Walker - not sure if he is on the forum, but i'm sure he would love to hear from everyone on here about the crap CS everyone is receiving - perhaps he might actually do something about it

Ok, a Lotus employee then. Thought he might be independent or an influencer type.

For those of you that write to Scott; be nice. Be civil and decent in your communication. Don't bury him in trauma drama. If you overwhelm him with grief, he's not going to want to respond to anyone about anything. Just a suggestion.

very good of you to reply on his behalf.

I didn’t know he was a Lotus employee. Was trying to think of anyone that’s been anywhere near as helpful or informative as Tom.

I recalled people mention his high praise of the cars. But turns out he’s an employee.

Moderator edit: individual’s email address removed.

 

[EspritGuy]

Hate to say it, but reading this you have to think that you have been purposely targeted and bumped backwards for delivery.
Which is totally crazy considering your obvious POSITIVE passion for the brand. It can only be seen as payback for someone senior feeling slighted by THEIR lack of ability and/or willingness to sort their shit out.
Unbelievable really. Customers deserve better than this ridiculously outdated and arrogant you will get what you are given mentality.
This is not a company I want to be involved with.

Back in the day, influentials were catered to because of their power to motivate groups in important ways. Why would someone go out of their way to alienate someone who wields influence?

 

[TomE]

We would all be over the moon if Lotus took Tom for a day out in an Emira. Then to the pub. Then he wrote a glowing drunken post about it.

LOL!

I’ve said since the start that I don’t want VIP treatment, just to be treated like any customer who is waiting over a year to hand over £80k.

When the most recent delays were announced, I did suggest Lotus select a number of customers to be given use of an Emira for a day while waiting. Film it, interview the reactions, turn it into social media posts. It would be nice to be involved, but I’d rather see 20-50 people new to Lotus getting that opportunity and giving their feedback.

 

[EspritGuy]

I feel like I am hanging by a thread with this car lately, and none of this is helping. I could very easily purchase something faster and better sounding and maybe almost as good looking, but was hanging on to the idea of this car because it would be unique in my area, and it had a manual transmission. I'm starting to wonder if those things couldn't easily be replicated by something different...

You have to agree that the experience so far HAS been pretty unique.

 

[Hedge]

LOL!

I’ve said since the start that I don’t want VIP treatment, just to be treated like any customer who is waiting over.a year to hand over £80k.

When the most recent delays were announced, I did suggest Lotus select a number of customers to be given use of an Emira for a day while waiting. Film it, interview the reactions, turn it into social media posts. It would be nice to be involved, but I’d rather see 20-50 people new to Lotus getting that opportunity and giving their feedback.

It would be ace!
Seeing real people smile (as I’m sure they would) getting out of the car!

 

[Mistral]

LOL!

I’ve said since the start that I don’t want VIP treatment, just to be treated like any customer who is waiting over.a year to hand over £80k.

When the most recent delays were announced, I did suggest Lotus select a number of customers to be given use of an Emira for a day while waiting. Film it, interview the reactions, turn it into social media posts. It would be nice to be involved, but I’d rather see 20-50 people new to Lotus getting that opportunity and giving their feedback.

We've all benefited from your contributions and upbeat responses over the past year and it's no surprise that even you have become more critical of Lotus recently. Not the people who designed, engineered and build the Emira, but Lotus management for allowing the current state of affairs to occur. Should I now add vindictiveness to arrogance and incompetence?

 

[Hedge]

It would be ace!
Seeing real people smile (as I’m sure they would) getting out of the car!

Doesn’t matter anymore though. Interest rates, energy prices, inflation, recession will arrive before the Emira is in too many real owners hands.

 

[TomE]

I have removed Scott’s email address from several posts. This is a publically visible forum and it is not appropriate to broadcast this. There are several other published email addresses people can use to contact Lotus.

 

[Hedge]

Scott isn’t responsible for customer care or comms. He is now heading up the Hethel customer handover operation.

So be would

I have removed Scott’s email address from several posts. This is a publically visible forum and it is not appropriate to broadcast this. There are several other published email addresses people can use to contact Lotus.

Good call.

i wasn’t after his email address and not interested in contacting him, just wondered what his angle was when he was giving the positive messages.

Goes in the file: “Employee says their product good”.

 

[lynchy73]

I personally started a company off the back of being an active forum member (not car related). We started out more than 10 years ago already. We’ve done pretty well from nothing.

Getting on side with Forums/Social Media and keeping on top of unhappy customers posting in Forums makes good business sense and is a very efficient use of resources. The people that frequent forums are often those that like to inform and share. Better they are sharing good news and good experiences than sending out warnings and venting frustrations. It doesn’t take much to turn a bad situation into something much better with a nice gesture or some acknowledgment.

Come on Lotus, this is 2022!

 

[eriegz]

I asked again for an explanation of my situation, having been given a generic "everyone is delayed and some more than others" response on the phone and then a week later by email. I asked why I was delayed more than others with similar specs, why pre-reveal depositors appeared more delayed, where I now stood in the delivery sequence, and could I delete or change whatever was causing the extra delay. I also asked for info on timing of test drives and how I could drive both suspensions if dealers only had one demo car, timing for publication of Base specs/pricing, and confirmation of the new emissions figures and other technical information.

Here is the response from Customer Care:

"As you know, we do not comment on the various online forums, as these are not Lotus official communication channels. We are focused on one on one customer communication. When we have information, our customer base will receive it as soon as possible.

We cannot give details on specific car delay causes but only that there are delays, each customer car is unique, and we are working hard to get them built and delivered as soon as possible. Due to the forever changing situation, we will not be commenting on build queues or customer order numbers. Specs and pricing for Emira Base and Eletre will be released in due course, again, when we have the information to share we will.

We are hoping to be able to share updates on test drives soon and look forward to getting customers behind the wheel of the Lotus Emira."

I don't want to act hastily but I'm not feeling as much excitement about the car when this is the customer "experience" involved in getting one. I'll hold on for a test drive before making a decision. Off to look at McLarens in the meantime. People posting about old Elans has also got me thinking.

Maybe all of us on here need to figuratively storm the gates at Lotus and not stop until meaningful changes are put in place.

For example, look what happened when enough people mobilized after being overcharged by dealerships:

Dealer Shamed Into Selling Corvette Z06 at MSRP

Mac Haik Chevrolet originally wanted $90,000 in ADM for the privilege of owning a Z06. Then the internet found out.

www.roadandtrack.com

 

[emiraspain]

I will be at Silverstone Classic on Saturday if you want to see a yellow Elan in the flesh. Actually there will be quite a few Elans there, we are doing an Elan parade lap at some point.

tha hairpin company currently have one for sale... harry's son works there..... easy enough to arrange a test drive.

 

[Kentviking]

69 pages in and I keep checking to see if anyone has actually received their 30 day notice. Instead this thread seems to have given up ever being able to answer its original question and evolved into a "Lotus is now having a go at its most fervent ambassador, TomE"
I am quite flabbergasted at this latest approach. This is seriously not impressive.

 

[Kentviking]

I could see a lot of F/E orders deferring to build after winter into 2023. Moving up orders to move into dec/jan/feb build slots.

If that were the case it certainly wouldn't explain TomE's latest comms of his unwanted large drop down the pecking order from Lotus

 

[emiraspain]

69 pages in and I keep checking to see if anyone has actually received their 30 day notice. Instead this thread seems to have given up ever being able to answer its original question and evolved into a "Lotus is now having a go at its most fervent ambassador, TomE"
I am quite flabbergasted at this latest approach. This is seriously not impressive.

yes we need to chance the name as I too think "oh..someone has got the call" even though there are 1200 odd messages from people who haven't got the call and my common sense tells me no one will be getting the call until at least another 4-6 weeks.