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Each dealer had a choice all through this how they wanted to handle communication to their customers. It was either to handle it themselves using Lotus content or having Lotus USA, thus the difference in communication to buyers. Some dealers are being less informative, some literally copy and paste the Lotus tools and others provide more details. Personally this type of communication strategy was a huge mistake. It should all be funneled through Lotus USA so it's a consistent message. Not sure why they decided to go this path. I'm sure it is something the dealers asked for to be in "more control"... but it in fact has made it seem the opposite. Oh well.
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