@NicolasB You are not wrong for thinking this. When picking your next sports car, the service, dealer experience, company ethos and CS all matter. It is a very important question. For example, I really enjoyed the Emira drive and I am excited to get mine, however I would never own a Lotus as my only vehicle. I just don't have that kind of faith in it's operations in North America, yet. I hope that changes, but so far, it is not looking promising.
You bring up an important fact, ownership experience matters