Anyone received their 30 day notification yet?

[Scruff111S]

When I was on the factory tour I spoke with Scott walker. He told me that they were working with BCA on the car deliveries. He said the cars would be covered and delivered individually with a white glove handover. It was BCA employees who were going to be trained on the cars to complete the handover.

That is interesting to know. Thank you for the information. That has given me something to think about.

 

[emiraspain]

Yes there is Rybrook Lotus Birmingham only 52 miles away. But i have been going to Silverstone for many years now and I get on well with everyone there. Besides, it is only 16.50 on the train to Northampton, and they collect you from the station. How about that for service.

ahh i see, well that is good service yes.
I on the other hand was quite probably going to buy a car from them on 2 separate occasions and by contrast have several unanswered emails...so my experience is not quite the same. However, I could add in central Lotus and Lotus Barcelona and probably others into the same mix as I also had the same issue with them. As whatever business I have had has always been successful based on a quick and polite email response, this to me is a big no no.
Anyway, Leonard is already going to buy me an orange juice at Rybrook, and 3's a crowd.. haha...
The main thing is to go where you feel welcomed, although for servicing its a bit of a treck for you too I guess.

 

[JohnHoward]

I've not heard about the handbook, so that would be a good question to ask LCC. I know the dealers are starting to get some online training on the car and the handover process, which they say is good, so customers might get some online stuff.

Thanks Tom. I have e.mailed LCC to ask the question and will post their reply. I will probably start a "handbook" thread. I am guessing that this will be available last minute, if they are indeed still fettling rather than building customer ready cars, as once they hit print, all the stats become pretty much cast in stone

 

[Scruff111S]

ahh i see, well that is good service yes.
I on the other hand was quite probably going to buy a car from them on 2 separate occasions and by contrast have several unanswered emails...so my experience is not quite the same. However, I could add in central Lotus and Lotus Barcelona and probably others into the same mix as I also had the same issue with them. As whatever business I have had has always been successful based on a quick and polite email response, this to me is a big no no.
Anyway, Leonard is already going to buy me an orange juice at Rybrook, and 3's a crowd.. haha...
The main thing is to go where you feel welcomed, although for servicing its a bit of a treck for you too I guess.

Sorry to hear about your experiences with Silverstone and various other centres. I have had great service from them over the years. Yes I will have to consider my options on where to get the servicing done. Leonard buying an orange juice might just tip the balance for Rybrook.

 

[Evotion]

I have no fears at all on service capabilities. My fear is parts and will be for a year or so.

One thing goes wrong - 3 months wait to fix a link, bracket, bush or motor. No thanks.
I hope this never pans out.

 

[TomE]

Old Lotus had a reputation for "sorry, it's on back order" even for cars currently in production. Factor in supply chain issues and I hope I don't need anything beyond regular consumables.

After Sales are responsible for provisioning spares, usually using the same suppliers as new car production. Unless things have changed, it is run as a separate organisation with different procurement arrangements.

My Elise was off the road for three months (pre Covid) waiting for a new front clam after an accident, yet there were dozens of clams being used every week to build new Elises.

 

[Leonard]

I have no fears at all on service capabilities. My fear is parts and will be for a year or so.

One thing goes wrong - 3 months wait to fix a link, bracket, bush or motor. No thanks.
I hope this never pans out.

Old Lotus had a reputation for "sorry, it's on back order" even for cars currently in production. Factor in supply chain issues and I hope I don't need anything beyond regular consumables.

After Sales are responsible for provisioning spares, usually using the same suppliers as new car production. Unless things have changed, it is run as a separate organisation with different procurement arrangements.

My Elise was off the road for three months (pre Covid) waiting for a new front clam after an accident, yet there were dozens of clams being used every week to build new Elises.

I was going to post something similar but didn't want all my posts to come accross as bashing Lotus! I think it is a genuine concern though based on past performance.
Heaven forbid but what if there is a recall early on to fix something, I honestly don't know how they would handle it.
Same with your example Tom. We have seen how rigid they are with amendments to production, so after sales taking a new headlight off the production line and production being shuffled accordingly sounds like a big no no.
I hope they are aiming to keep a full spare parts inventory at all times. Sounds crazy to even say that, but Lotus have been renowned for not having spares available in the past

 

[Tonyshepp]

I was going to post something similar but didn't want all my posts to come accross as bashing Lotus! I think it is a genuine concern though based on past performance.
Heaven forbid but what if there is a recall early on to fix something, I honestly don't know how they would handle it.
Same with your example Tom. We have seen how rigid they are with amendments to production, so after sales taking a new headlight off the production line and production being shuffled accordingly sounds like a big no no.
I hope they are aiming to keep a full spare parts inventory at all times. Sounds crazy to even say that, but Lotus have been renowned for not having spares available in the past

I'd counter this by saying that a friend of mine with a damaged Skoda Yeti has had a hire car for 8 weeks now - whilst waiting for a new radiator and headlight. They cannot tell him when the parts will be coming.

 

[Scruff111S]

Just thinking. When I needed any parts for my Elise, I went straight to Paul Matty. Paul and team were always knowledgeable, friendly and had any parts to hand. I know what you're thinking. Paul has retired. So lets hope that Clive and his team at Classic Team Lotus can carry on this great service.

 

[Leonard]

I'd counter this by saying that a friend of mine with a damaged Skoda Yeti has had a hire car for 8 weeks now - whilst waiting for a new radiator and headlight. They cannot tell him when the parts will be coming.

Very true.
This used to be a Lotus trait pre Covid mind

 

[Yachtie]

I recently had an email stating October build, November delivery, my order was Thursday of Goodwood, 8th July 2021, originally July 2022 delivery.
I followed up to see how certain they were for the latest delivery and they said the following;

Thank you for your email.

Please be advised that all delivery approximations are estimates and subject to change currently.

However we are confident that we will be able to achieve the most revised estimations provided.

Please rest assured that we will be able to provide you a more definitive date for delivery around October time, and we will be in touch to discuss these further.

I do apologise for the disappointment and inconvenience caused with the delays.

Doesn't inspire confidence in delivery...... or grammar!

 

[Lots_Of_Trouble]

I recently had an email stating October build, November delivery, my order was Thursday of Goodwood, 8th July 2021, originally July 2022 delivery.
I followed up to see how certain they were for the latest delivery and they said the following;

Thank you for your email.

Please be advised that all delivery approximations are estimates and subject to change currently.

However we are confident that we will be able to achieve the most revised estimations provided.

Please rest assured that we will be able to provide you a more definitive date for delivery around October time, and we will be in touch to discuss these further.

I do apologise for the disappointment and inconvenience caused with the delays.

Doesn't inspire confidence in delivery...... or grammar!

I am getting royally f£%cked off with them if this is the case and they delay yet again, just tell us now without leading us on so we can get something else in the interim.

 

[Leonard]

I recently had an email stating October build, November delivery, my order was Thursday of Goodwood, 8th July 2021, originally July 2022 delivery.
I followed up to see how certain they were for the latest delivery and they said the following;

Thank you for your email.

Please be advised that all delivery approximations are estimates and subject to change currently.

However we are confident that we will be able to achieve the most revised estimations provided.

Please rest assured that we will be able to provide you a more definitive date for delivery around October time, and we will be in touch to discuss these further.

I do apologise for the disappointment and inconvenience caused with the delays.

Doesn't inspire confidence in delivery...... or grammar!

Oh so now it's 'around October time'

 

[eclat2emira]

I recently had an email stating October build, November delivery, my order was Thursday of Goodwood, 8th July 2021, originally July 2022 delivery.
I followed up to see how certain they were for the latest delivery and they said the following;

Thank you for your email.

Please be advised that all delivery approximations are estimates and subject to change currently.

However we are confident that we will be able to achieve the most revised estimations provided.

Please rest assured that we will be able to provide you a more definitive date for delivery around October time, and we will be in touch to discuss these further.

I do apologise for the disappointment and inconvenience caused with the delays.

Doesn't inspire confidence in delivery...... or grammar!

I think "most revised estimations" was meant to read "most recent estimations"...

 

[emiraspain]

Oh so now it's 'around October time'

I keep saying, until they have the bits 100% and are calling you to say it is actually 30 days, we all need to take their dates with a large portion of salt...... We have been given "firm" dates before, why would we believe these any more than those....
Not to be negative, but 2023 is not off the table at this point... however, a busy factory yesterday hopefully indicates 2022 still

 

[Tonyshepp]

Here we go again....... Someone put me in deep freeze and defrost me when my car is here please I'm fed up of being let down with estimates ....

 

[Mctaff]

“Autumn” perhaps?

 

[Leonard]

Here we go again....... Someone put me in deep freeze and defrost me when my car is here please I'm fed up of being let down with estimates ....

Can I drive your M3 whilst you are cooling off?

 

[Scruff111S]

I recently had an email stating October build, November delivery, my order was Thursday of Goodwood, 8th July 2021, originally July 2022 delivery.
I followed up to see how certain they were for the latest delivery and they said the following;

Thank you for your email.

Please be advised that all delivery approximations are estimates and subject to change currently.

However we are confident that we will be able to achieve the most revised estimations provided.

Please rest assured that we will be able to provide you a more definitive date for delivery around October time, and we will be in touch to discuss these further.

I do apologise for the disappointment and inconvenience caused with the delays.

Doesn't inspire confidence in delivery...... or grammar!

I know how you feel. I put a deposit down 5th October 2019. So i was more than disappointed to be told October manufacture. I am beginning to think that they plan the production schedule by picking names out of a hat.

 

[Scruff111S]

Oh so now it's 'around October time'

Thats what I like about Lotus, the precise information on delivery times.