I assume it was the sales manager on site that day - I spoke with a sales rep next to the front door, she went back to speak to manager and when she came back her adamance on the rules sounded very much like she just got an ear full. I did not hear the conversation, as it was in an office, and never saw the sales manager. However, it was obvious they were aware, having mentioned the forum, and the no pictures rule was a major point for them - stated several times. So I kept my hands in my pockets while around the cars..